2009/3/24 Dorozynski Janusz dorozynskij@wampnm.webd.pl:
Whether somebody has any infos about applying Mediawiki engine and Wiki as such in practice of customer support centers (ITIL, helpdesk, hotline)? I will be grateful for any support :-).
We find our office intranet wiki useful for how-to, troubleshooting steps and other such internal documentation. It would make a terrible ticketing system ;-p
- d.