Hello,
Whether somebody has any infos about applying
Mediawiki engine and
Wiki as
such in practice of customer support centers (ITIL, helpdesk,
hotline)? I
will be grateful for any support :-).
Even though MediaWiki directly wouldn't function that well as
ticketing system, it is great supplement when integrated.
We consider it great practice when big issues overflow to summary/
documentation inside wiki. Though workflow management can be better
done in proper issue tracker, the overview documentation kicks ass
inside mediawiki. Oh, and you can embed it with ?action=render :-)
Cheers,
--
Domas Mituzas --
http://dammit.lt/ -- [[user:midom]]