Whether somebody has any infos about applying
Mediawiki engine and
such in practice of customer support centers (ITIL, helpdesk,
will be grateful for any support :-).
Even though MediaWiki directly wouldn't function that well as
ticketing system, it is great supplement when integrated.
We consider it great practice when big issues overflow to summary/
documentation inside wiki. Though workflow management can be better
done in proper issue tracker, the overview documentation kicks ass
inside mediawiki. Oh, and you can embed it with ?action=render :-)
Domas Mituzas -- http://dammit.lt/