Hello,
Whether somebody has any infos about applying Mediawiki engine and Wiki as such in practice of customer support centers (ITIL, helpdesk, hotline)? I will be grateful for any support :-).
Even though MediaWiki directly wouldn't function that well as ticketing system, it is great supplement when integrated. We consider it great practice when big issues overflow to summary/ documentation inside wiki. Though workflow management can be better done in proper issue tracker, the overview documentation kicks ass inside mediawiki. Oh, and you can embed it with ?action=render :-)
Cheers,