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I installed mediawiki using apt-get in Debian Etch. When I click the "confirm email" as a wiki user, the confirmation mail gets tagged as spam in both gmail and hotmail accounts.
Here is a copy of my mail header and mail body:
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Delivered-To: carneocNOSPAM@gmail.com Received: by 10.70.23.10 with SMTP id 10cs357559wxw; Thu, 19 Jul 2007 03:31:54 -0700 (PDT) Received: by 10.70.52.2 with SMTP id z2mr2586186wxz.1184841114311; Thu, 19 Jul 2007 03:31:54 -0700 (PDT) Return-Path: www-dataNOSPAM@neo101.org Received: from neo101.org (neo101.org [64.22.109.195]) by mx.google.com with ESMTP id h39si3086536wxd.2007.07.19.03.31.53; Thu, 19 Jul 2007 03:31:54 -0700 (PDT) Received-SPF: pass (google.com: domain of www-dataNOSPAM@neo101.org designates 64.22.109.195 as permitted sender) Received: from www-data by neo101.org with local (Exim 4.63) (envelope-from www-dataNOSPAM@neo101.org) id 1IBTIX-00018A-Iu for carneocNOSPAM@gmail.com; Thu, 19 Jul 2007 06:31:53 -0400 To: Tommy carneocNOSPAM@gmail.com Subject: Neo101wiki e-mail address confirmation MIME-Version: 1.0 Content-type: text/plain; charset=utf-8 Content-Transfer-Encoding: 8bit X-Mailer: MediaWiki mailer From: www-dataNOSPAM@neo101.org Message-Id: E1IBTIX-00018A-Iu@neo101.org Date: Thu, 19 Jul 2007 06:31:53 -0400
Someone, probably you from IP address 213.112.81.182, has registered an account "Tommy" with this e-mail address on Neo101wiki.
To confirm that this account really does belong to you and activate e-mail features on Neo101wiki, open this link in your browser:
http://neo101.org/mediawiki/index.php/Special:Confirmemail/8536ac84c819099d3...
If this is *not* you, don't follow the link. This confirmation code will expire at 2007-07-26 10:31:53.
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How did you solve this problem? I would give a bad first impression if I were to ask my users to look for the confirmation mail in their spam-box.
P.S. I added the "NOSPAM" textstring by hand in this email.
- -- Regards,
Thomas Anderson "Quidquid latine dictum sit, altum sonatur"
OpenPGP fingerprint: ED7E 1E98 225A 3FCC 458C B3D7 D625 20E6 F316 BD21 OpenPGP public key: http://todu.dyndns.org/pubkey.txt
You could just add a note in the text displayed after the user has clicked to confirm their address saying to check their spam folders - it's something I've seen before, along with advice like whitelisting the address your wiki's sending email.
On 19/07/07, Thomas Anderson andersonthomas@gmail.com wrote:
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I installed mediawiki using apt-get in Debian Etch. When I click the "confirm email" as a wiki user, the confirmation mail gets tagged as spam in both gmail and hotmail accounts.
Here is a copy of my mail header and mail body:
######################################################################
Delivered-To: carneocNOSPAM@gmail.com Received: by 10.70.23.10 with SMTP id 10cs357559wxw; Thu, 19 Jul 2007 03:31:54 -0700 (PDT) Received: by 10.70.52.2 with SMTP id z2mr2586186wxz.1184841114311; Thu, 19 Jul 2007 03:31:54 -0700 (PDT) Return-Path: www-dataNOSPAM@neo101.org Received: from neo101.org (neo101.org [64.22.109.195]) by mx.google.com with ESMTP id h39si3086536wxd.2007.07.19.03.31.53; Thu, 19 Jul 2007 03:31:54 -0700 (PDT) Received-SPF: pass (google.com: domain of www-dataNOSPAM@neo101.org designates 64.22.109.195 as permitted sender) Received: from www-data by neo101.org with local (Exim 4.63) (envelope-from www-dataNOSPAM@neo101.org) id 1IBTIX-00018A-Iu for carneocNOSPAM@gmail.com; Thu, 19 Jul 2007 06:31:53 -0400 To: Tommy carneocNOSPAM@gmail.com Subject: Neo101wiki e-mail address confirmation MIME-Version: 1.0 Content-type: text/plain; charset=utf-8 Content-Transfer-Encoding: 8bit X-Mailer: MediaWiki mailer From: www-dataNOSPAM@neo101.org Message-Id: E1IBTIX-00018A-Iu@neo101.org Date: Thu, 19 Jul 2007 06:31:53 -0400
Someone, probably you from IP address 213.112.81.182, has registered an account "Tommy" with this e-mail address on Neo101wiki.
To confirm that this account really does belong to you and activate e-mail features on Neo101wiki, open this link in your browser:
http://neo101.org/mediawiki/index.php/Special:Confirmemail/8536ac84c819099d3...
If this is *not* you, don't follow the link. This confirmation code will expire at 2007-07-26 10:31:53.
######################################################################
How did you solve this problem? I would give a bad first impression if I were to ask my users to look for the confirmation mail in their spam-box.
P.S. I added the "NOSPAM" textstring by hand in this email.
Regards,
Thomas Anderson "Quidquid latine dictum sit, altum sonatur"
OpenPGP fingerprint: ED7E 1E98 225A 3FCC 458C B3D7 D625 20E6 F316 BD21 OpenPGP public key: http://todu.dyndns.org/pubkey.txt -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.6 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org
iD8DBQFGn0m+1iUg5vMWvSERAgFcAJ4jpjhOiBYNCFDkkO+5mFZxM0uMGwCfW5WJ NG5FBFOe2tLDRXkm9cyOXHc= =o4uY -----END PGP SIGNATURE-----
MediaWiki-l mailing list MediaWiki-l@lists.wikimedia.org http://lists.wikimedia.org/mailman/listinfo/mediawiki-l
It's difficult to know why it gets tagged as spam, it depends on the internal system of the filter. You know, if anybody could send messages to the no-spam folder, spammers would continuously do it ;-) Don't feel bad for remembering the users that the confirmation email may have been misplaced on the spam-box. Also, many users clicking this-wasn't-spam will help you. You can also try to improve your resistance of being tagged as spam implementing SPF.
Does this happen for multiple users with Gmail and Hotmail, or just one? I have never had Gmail send any of my wiki-related notices to the spam folder. It looks like your domain actually has SPF set up, from the headers you included, so if it isn't an issue with individual users, it could indeed be a blacklisting issue. I checked your domain's IP on Spamhaus, though, and it said it wasn't blacklisted.
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Emufarmers Sangly wrote:
Does this happen for multiple users with Gmail and Hotmail, or just one? I
It happens to all my test accounts on both gmail and hotmail.
have never had Gmail send any of my wiki-related notices to the spam folder. It looks like your domain actually has SPF set up, from the headers you included, so if it isn't an issue with individual users, it could indeed
Yes, I tried to configure SPF as I suspected that might have helped. I'll try to configure something called "domain keys" next and see if that would help.
be a blacklisting issue. I checked your domain's IP on Spamhaus, though, and it said it wasn't blacklisted.
Maybe I should just accept this problem and, as suggested by another poster, wait until the problem goes away by itself after enough users have manually clicked their "this was not spam"-buttons so gmail and hotmail can learn about my domain. It is irritating but at the same time I understand the mistrust considering how much spam there is in circulation.
- -- Regards,
Thomas Anderson "Quidquid latine dictum sit, altum sonatur"
OpenPGP fingerprint: ED7E 1E98 225A 3FCC 458C B3D7 D625 20E6 F316 BD21 OpenPGP public key: http://todu.dyndns.org/pubkey.txt
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Platonides wrote:
It's difficult to know why it gets tagged as spam, it depends on the internal system of the filter. You know, if anybody could send messages to the no-spam folder, spammers would continuously do it ;-) Don't feel bad for remembering the users that the confirmation email may have been misplaced on the spam-box. Also, many users clicking this-wasn't-spam will help you. You can also try to improve your resistance of being tagged as spam implementing SPF.
Good points. SPF however was not the issue in this case since I had already configured that.
- -- Regards,
Thomas Anderson "Quidquid latine dictum sit, altum sonatur"
OpenPGP fingerprint: ED7E 1E98 225A 3FCC 458C B3D7 D625 20E6 F316 BD21 OpenPGP public key: http://todu.dyndns.org/pubkey.txt
You should also check with Spam clearhouse services like Spamhaus and see if you've been listed as a spam site. This can happen if the mailer is set up incorrectly. Unfortunately I can't find my notes on what I did to fix it, but I think it has to do with whether a reply to the sending address gets bounced. After changing our configs, we had to go and request delisting from the spam blockers.
Jim
On Jul 19, 2007, at 6:23 AM, Thomas Anderson wrote:
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I installed mediawiki using apt-get in Debian Etch. When I click the "confirm email" as a wiki user, the confirmation mail gets tagged as spam in both gmail and hotmail accounts.
Here is a copy of my mail header and mail body:
######################################################################
Delivered-To: carneocNOSPAM@gmail.com Received: by 10.70.23.10 with SMTP id 10cs357559wxw; Thu, 19 Jul 2007 03:31:54 -0700 (PDT) Received: by 10.70.52.2 with SMTP id z2mr2586186wxz.1184841114311; Thu, 19 Jul 2007 03:31:54 -0700 (PDT) Return-Path: www-dataNOSPAM@neo101.org Received: from neo101.org (neo101.org [64.22.109.195]) by mx.google.com with ESMTP id h39si3086536wxd. 2007.07.19.03.31.53; Thu, 19 Jul 2007 03:31:54 -0700 (PDT) Received-SPF: pass (google.com: domain of www-dataNOSPAM@neo101.org designates 64.22.109.195 as permitted sender) Received: from www-data by neo101.org with local (Exim 4.63) (envelope-from www-dataNOSPAM@neo101.org) id 1IBTIX-00018A-Iu for carneocNOSPAM@gmail.com; Thu, 19 Jul 2007 06:31:53 -0400 To: Tommy carneocNOSPAM@gmail.com Subject: Neo101wiki e-mail address confirmation MIME-Version: 1.0 Content-type: text/plain; charset=utf-8 Content-Transfer-Encoding: 8bit X-Mailer: MediaWiki mailer From: www-dataNOSPAM@neo101.org Message-Id: E1IBTIX-00018A-Iu@neo101.org Date: Thu, 19 Jul 2007 06:31:53 -0400
Someone, probably you from IP address 213.112.81.182, has registered an account "Tommy" with this e-mail address on Neo101wiki.
To confirm that this account really does belong to you and activate e-mail features on Neo101wiki, open this link in your browser:
http://neo101.org/mediawiki/index.php/Special:Confirmemail/ 8536ac84c819099d32acdfe4a30936a2
If this is *not* you, don't follow the link. This confirmation code will expire at 2007-07-26 10:31:53.
######################################################################
How did you solve this problem? I would give a bad first impression if I were to ask my users to look for the confirmation mail in their spam-box.
P.S. I added the "NOSPAM" textstring by hand in this email.
Regards,
Thomas Anderson "Quidquid latine dictum sit, altum sonatur"
OpenPGP fingerprint: ED7E 1E98 225A 3FCC 458C B3D7 D625 20E6 F316 BD21 OpenPGP public key: http://todu.dyndns.org/pubkey.txt -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.6 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org
iD8DBQFGn0m+1iUg5vMWvSERAgFcAJ4jpjhOiBYNCFDkkO+5mFZxM0uMGwCfW5WJ NG5FBFOe2tLDRXkm9cyOXHc= =o4uY -----END PGP SIGNATURE-----
MediaWiki-l mailing list MediaWiki-l@lists.wikimedia.org http://lists.wikimedia.org/mailman/listinfo/mediawiki-l
===================================== Jim Hu Associate Professor Dept. of Biochemistry and Biophysics 2128 TAMU Texas A&M Univ. College Station, TX 77843-2128 979-862-4054
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Jim Hu wrote:
You should also check with Spam clearhouse services like Spamhaus and see if you've been listed as a spam site. This can happen if the mailer is set up incorrectly. Unfortunately I can't find my notes on what I did to fix it, but I think it has to do with whether a reply to the sending address gets bounced. After changing our configs, we had to go and request delisting from the spam blockers.
Jim
Thanks for your tip. I sent mail to www-data@neo101.org and www-data@d.neo101.org to see if it bounces. I'm new at configuring mail so I'll just wait a week to see if it bounced since as far as I can remember it can take several days before I get a notice an email has bounced. However, I don't think it will bounce because I ran the bash mail command after I ran "su - www-data" and I could read the mail I sent as a test. So I think the mail gets tagged as spam because neither gmail nor hotmail has ever received mail from these particular ips/domains/subdomains before and therefore do not dare to trust me. I guess the trust will be built up over time though as more and more people click their "this was not spam"-buttons as suggested by another poster.
- -- Regards,
Thomas Anderson "Quidquid latine dictum sit, altum sonatur"
OpenPGP fingerprint: ED7E 1E98 225A 3FCC 458C B3D7 D625 20E6 F316 BD21 OpenPGP public key: http://todu.dyndns.org/pubkey.txt
mediawiki-l@lists.wikimedia.org