See https://phabricator.wikimedia.org/T31923#1160268
Question by HappyDog: «However, one does have to question why we use the wiki for these purposes at all. We don't use the wiki for internal issue tracking, so I'm not sure why we are using it for support. I am not aware of any other company or open source project that would consider using a wiki for handling support issues - it is clearly the wrong tool for the job».
What software/site to use for https://www.mediawiki.org/wiki/Project:Support_desk ?
Nemo
On 29 March 2015 at 07:55, Federico Leva (Nemo) nemowiki@gmail.com wrote:
See https://phabricator.wikimedia.org/T31923#1160268
Question by HappyDog: «However, one does have to question why we use the wiki for these purposes at all. We don't use the wiki for internal issue tracking, so I'm not sure why we are using it for support. I am not aware of any other company or open source project that would consider using a wiki for handling support issues - it is clearly the wrong tool for the job».
What software/site to use for https://www.mediawiki.org/ wiki/Project:Support_desk ?
Phabricator.
J.
Ewww, let's not mix support requests with bugs and work tasks, that will make searching impossible.
On Sun, Mar 29, 2015 at 8:04 AM, James Forrester jforrester@wikimedia.org wrote:
On 29 March 2015 at 07:55, Federico Leva (Nemo) nemowiki@gmail.com wrote:
See https://phabricator.wikimedia.org/T31923#1160268
Question by HappyDog: «However, one does have to question why we use the wiki for these purposes at all. We don't use the wiki for internal issue tracking, so I'm not sure why we are using it for support. I am not aware of any other company or open source project that would consider using a wiki for handling support issues - it is clearly the wrong tool for the job».
What software/site to use for https://www.mediawiki.org/ wiki/Project:Support_desk ?
Phabricator.
J.
James D. Forrester Product Manager, Editing Wikimedia Foundation, Inc.
jforrester@wikimedia.org | @jdforrester _______________________________________________ MediaWiki-l mailing list To unsubscribe, go to: https://lists.wikimedia.org/mailman/listinfo/mediawiki-l
I guess James suggests using Ponder, not Maniphest.
Il 29/03/2015 19:34, Max Semenik ha scritto:
Ewww, let's not mix support requests with bugs and work tasks, that will make searching impossible.
On Sun, Mar 29, 2015 at 8:04 AM, James Forrester jforrester@wikimedia.org wrote:
On 29 March 2015 at 07:55, Federico Leva (Nemo) nemowiki@gmail.com wrote:
See https://phabricator.wikimedia.org/T31923#1160268
Question by HappyDog: «However, one does have to question why we use the wiki for these purposes at all. We don't use the wiki for internal issue tracking, so I'm not sure why we are using it for support. I am not aware of any other company or open source project that would consider using a wiki for handling support issues - it is clearly the wrong tool for the job».
What software/site to use for https://www.mediawiki.org/ wiki/Project:Support_desk ?
Phabricator.
J.
James D. Forrester Product Manager, Editing Wikimedia Foundation, Inc.
jforrester@wikimedia.org | @jdforrester _______________________________________________ MediaWiki-l mailing list To unsubscribe, go to: https://lists.wikimedia.org/mailman/listinfo/mediawiki-l
It would still turn up in search results.
On Sun, Mar 29, 2015 at 10:52 AM, Ricordisamoa <ricordisamoa@openmailbox.org
wrote:
I guess James suggests using Ponder, not Maniphest.
Il 29/03/2015 19:34, Max Semenik ha scritto:
Ewww, let's not mix support requests with bugs and work tasks, that will make searching impossible.
On Sun, Mar 29, 2015 at 8:04 AM, James Forrester < jforrester@wikimedia.org> wrote:
On 29 March 2015 at 07:55, Federico Leva (Nemo) nemowiki@gmail.com
wrote:
See https://phabricator.wikimedia.org/T31923#1160268
Question by HappyDog: «However, one does have to question why we use the wiki for these purposes at all. We don't use the wiki for internal issue tracking, so I'm not sure why we are using it for support. I am not aware of any other company or open source project that would consider using a wiki for handling support issues - it is clearly the wrong tool for the job».
What software/site to use for https://www.mediawiki.org/ wiki/Project:Support_desk ?
Phabricator.
J.
James D. Forrester Product Manager, Editing Wikimedia Foundation, Inc.
jforrester@wikimedia.org | @jdforrester _______________________________________________ MediaWiki-l mailing list To unsubscribe, go to: https://lists.wikimedia.org/mailman/listinfo/mediawiki-l
MediaWiki-l mailing list To unsubscribe, go to: https://lists.wikimedia.org/mailman/listinfo/mediawiki-l
I don't know how it works, but I think we could exclude support requests from search results by default.
Il 29/03/2015 19:56, Max Semenik ha scritto:
It would still turn up in search results.
On Sun, Mar 29, 2015 at 10:52 AM, Ricordisamoa <ricordisamoa@openmailbox.org
wrote: I guess James suggests using Ponder, not Maniphest.
Il 29/03/2015 19:34, Max Semenik ha scritto:
Ewww, let's not mix support requests with bugs and work tasks, that will make searching impossible.
On Sun, Mar 29, 2015 at 8:04 AM, James Forrester < jforrester@wikimedia.org> wrote:
On 29 March 2015 at 07:55, Federico Leva (Nemo) nemowiki@gmail.com
wrote:
See https://phabricator.wikimedia.org/T31923#1160268
Question by HappyDog: «However, one does have to question why we use the wiki for these purposes at all. We don't use the wiki for internal issue tracking, so I'm not sure why we are using it for support. I am not aware of any other company or open source project that would consider using a wiki for handling support issues - it is clearly the wrong tool for the job».
What software/site to use for https://www.mediawiki.org/ wiki/Project:Support_desk ?
Phabricator.
J.
James D. Forrester Product Manager, Editing Wikimedia Foundation, Inc.
jforrester@wikimedia.org | @jdforrester _______________________________________________ MediaWiki-l mailing list To unsubscribe, go to: https://lists.wikimedia.org/mailman/listinfo/mediawiki-l
MediaWiki-l mailing list To unsubscribe, go to: https://lists.wikimedia.org/mailman/listinfo/mediawiki-l
On Sun, 2015-03-29 at 20:23 +0200, Ricordisamoa wrote:
I don't know how it works, but I think we could exclude support requests from search results by default.
Go to https://phabricator.wikimedia.org/search/ , hit "Edit Query", see "Document types". And https://www.mediawiki.org/wiki/Phabricator/Help#Searching_for_items
andre
On 29 March 2015 at 10:52, Ricordisamoa ricordisamoa@openmailbox.org wrote:
Il 29/03/2015 19:34, Max Semenik ha scritto:
On Sun, Mar 29, 2015 at 8:04 AM, James Forrester < jforrester@wikimedia.org> wrote:
On 29 March 2015 at 07:55, Federico Leva (Nemo) nemowiki@gmail.com
wrote:
See https://phabricator.wikimedia.org/T31923#1160268
Question by HappyDog: «However, one does have to question why we use the wiki for these purposes at all. We don't use the wiki for internal issue tracking, so I'm not sure why we are using it for support. I am not aware of any other company or open source project that would consider using a wiki for handling support issues - it is clearly the wrong tool for the job».
What software/site to use for https://www.mediawiki.org/ wiki/Project:Support_desk ?
Phabricator.
Ewww, let's not mix support requests with bugs and work tasks, that will make searching impossible.
I love that you live in a world where Phabricator isn't already filled with such requests, but for the rest of us it's the second most common approach for support requests (after IRC). A proper third party support system would be great.
I guess James suggests using Ponder, not Maniphest.
Sure, if that's ready, we could try that out. I'm happy to take support requests in Maniphest, though (as we get them already).
J.
On Sun, 29 Mar 2015 19:34:22 +0200, Max Semenik maxsem.wiki@gmail.com wrote:
Ewww, let's not mix support requests with bugs and work tasks, that will make searching impossible.
No reason to mix them. If we do this, they should have a separate project or a few.
mediawiki-l@lists.wikimedia.org