Well, if they won't search for the answer via google, they aren't going to search
for it in the wiki. The key is not putting up a page on how to modify a doc. The key is
putting the doc itself in the wiki. I know this doesn't translate really to
spreadsheets, but you get what I'm saying.
JT
----- Original Message ----
From: Frederik Dohr <fdg001(a)gmx.net>
To: MediaWiki announcements and site admin list <mediawiki-l(a)Wikimedia.org>
Sent: Tuesday, November 28, 2006 1:44:12 PM
Subject: Re: [Mediawiki-l] corporate wiki: success factors?
In order for the wiki to succeed you have to first and
foremost have
the stamp of approval by someone with authority. They don't need to be
100% sold on it, they just have to allow you to use it and to give
others access to it. That should be an easy sell.
Done; I got approval and set it
up a couple of weeks ago - but it's more
like being tolerated rather than being promoted or encouraged. Also,
it's currently running on my local workstation (using XamppLite), but
hopefully I'll get the access data for the dedicated server soon
(internal bureaucracy delayed this by about two or three weeks already -
some people were worried that adding a new database might corrupt the
data of another MySQL-based PHP-site running on that server... ).
Second, you have to put relevant useful content on the
wiki that people need access to. Pay attention to docs that people are always looking
for, modifying, etc.
Actually, this gives me a great idea; I'm known to be an Excel pro (not
exactly true in absolute terms, but certainly in relation to most of my
colleagues), so people occasionally approach me for help with their
spreadsheets. Some of these issues require a little macro programming,
but often I can just point to existing functions (e.g. autofilter) - if
I'd gather some FAQs there and publish them on the wiki, that might be
the perfect "gateway drug"...
-- Frederik
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