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If MediaWiki doesn't do what you want, *and there is something which does, or is more likely to*, then pick the right software for the job! Just because MediaWiki is popular, and just because it powers the largest wiki farms in the world, doesn't mean it's suitable for a fifteen user internal site on some corporate LAN.
Rant over.
Rob Church
The best way to handle this dilemma is, of course:
* To write a drop-dead easy FAQ that even your _Mom_ can 'get' right away -- covering all these, uh... FAQs.
* Make it REAL easy to access -- and refer to too -- in these situations: so it doesn't distract you, as you constantly steering people to it.
* And resign yourself to giving-over a certain part of your time to handling these cries for help. But then, that's what you're resigned-to already, isn't it?
Point is, I doubt very much that your present FAQ setup is quite up to this job. Nor your present structure of division of labor.
- -- grok.
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