Thanks for your input. So is MediaWiki the mainstream app for KM? regardless of type. Im looking for the wiki that has the best set of features for a KM tool... Thanks!
Kind Regards
Walter Welle
-----Original Message----- From: mediawiki-l-bounces@Wikimedia.org [mailto:mediawiki-l-bounces@Wikimedia.org] On Behalf Of James Mohr Sent: Monday, June 12, 2006 3:51 PM To: MediaWiki announcements and site admin list Subject: Re: [Mediawiki-l] What is the best Wiki for Knowledge management?
On Monday 12 June 2006 21:12, Walter Welle wrote:
I see many wiki's I am looking for which one is best used along with
KCS
methodologies. I am pulling together requirements for our kbase now and would like to see what versions folks are using for their knowledge base...HTH
thanks!
Kind Regards
Walter Welle
Hi Walter!
I see something like KCS as simply giving a catchy name to something that has been around for years. I did a lot of research on help desk/hotline tools for my book "Supporting Windows NT and 2000 Workstation and Server". To be honest, I am not completely happy with the way it turned out (because of
certain marketing decisions). However, even at the time I wrote it (1999) there were already a number of products on the market that approached support like that. For example, "known problems" with "known solutions".
The problem is the integration between the help desk tool and the knowledge base. Assume I take the first call with the new knowledge base for a "known problem". I have to get the information into the KB. How do do it? Manually? Does my help desk tool provide a mechanism (directly or indirectly)? If I am the second what to take a "known problem" how do I query the KB from the help desk in order to find the answer?
Please don't get me wrong, I used to be a member of the HDI many years ago. (about the time I wrote the book) However, I don't really seen anything new in KCS. Still, from what I have seen, there are a number of documents on KCS that do a good job of cutting off the fat and getting to the meat and the concept is sound.
Regards,
jimmo