David; I think Charles and Andreas have gotten beyond the original issue and are talking about the real problems that exist.
"cumbersome" doesn't strike me as a hugely unfair way of putting it...
@Richard; I've always been disappointed in WMF support of OTRS, it being a key point of contact. I burned out of OTRS recently (just taking a break till more time comes available) when we cleared out the whole queue (I handled something like 300 tickets in a month) but I see it is already back at massive-scale...
Apparently we will finally be getting a software upgrade "soon", but even that is not entirely fit for purpose.
Overall these are not easy problems to fix; I think we desperately need to implement pending changes, and the WMF should enforce this system. There are technical/community drawbacks to that technology but we need to consider the moral obligations to our subjects first.
Tom
On 14 November 2012 13:08, David Gerard dgerard@gmail.com wrote:
On 14 November 2012 13:06, Charles Matthews charles.r.matthews@ntlworld.com wrote:
Let's get back down to earth. "Cumbersome" in the title of the thread implies we are dealing with people who are not the type to read instructions patiently, and follow them. These people may be "normal" by many standards.
And specifically, "cumbersome" is the PRCA making excuses for a member having been busted whitewashing Wikipedia. The entire premise of the supposed problem is fraudulent.
- d.
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