On 3 October 2012 13:20, Andreas Kolbe jayen466@gmail.com wrote:
This is the sort of discussion that should be had on-wiki, just to arrive at some clarity about the fundamental issues.
I have raised the topic on Jimbo's talk page.
http://en.wikipedia.org/wiki/User_talk:Jimbo_Wales#Replacing_OTRS_with_a_com...
Is anyone actually suggesting replacing OTRS? I saw Tom's proposal above as an adjunct to it (which I'm not wild on either, but it's at least defensible)
Replacing it would certainly be a step too far...