If they hire a lawyer it goes to legal@,which can be even slower and usually ends up with a recommendation back to OTRS.
Your reply here is what I call the insider fallacy. Because we are wikipedians we consider Wikipedia and the mission the most important thing.
An article subject justifiably doesn't care about that compared to his reputation.
Now of course I agree a PR company is not necessairuly altruistic in the sense of protecting a clients reputation. They are paid after all, and the more positive the coverage the better their payout!
But people DO hire PR firms to handle genuine issues with their biographies, and we currently treat those people badly.
Tom Morton
On 15 Nov 2012, at 15:14, Charles Matthews charles.r.matthews@ntlworld.com wrote:
On 15 November 2012 14:10, Thomas Morton morton.thomas@googlemail.com wrote:
We have two customers, and one "employee" role, I think. And it should go something like (in order of importance):
Reader (Customer) Subject (Customer) Editor (Employee)
Or in other words; because the PR company represents the subject of the article, and we rank so highly on Google etc., they should reasonably expect to receive a good service from us.
No, that assumes what needs to be proved.
This thread arose because the readers' interests were damaged by PR editing. PR folk should only be charging for a service they can actually deliver.
If they can't edit properly, within NPOV and all that implies, they have no right to be on WP, and they also have no right to ask for money from clients for alleged services they can render. And you can call the attitude "if the guidelines are inconvenient we can game them" many things, but "professional" is not one of them.
If PR folk wish to have any status as professional representatives of individuals or organisations, it must be on our terms, and they must respect, at a bare minimum, the mission of the site and the terms of use. From my experience, subjects of BLP would to better to hire a lawyer, who would at least understand some of that.
Charles
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