On 14 November 2012 00:00, Andreas Kolbe jayen466@gmail.com wrote:
And there is. Oliver's revamp of the Contact Us pages has made a huge difference, because previously, PR professionals would pass three invitations to fix the article themselves before they would come to the OTRS e-mail address.
But there is still room for improvement. OTRS e-mails should be responded to the same day, not up to four weeks later. Is anyone collecting data on how quickly OTRS mails are responded to? Are those data public? If not, there is another potential area for improvement.
What WSQ said.
Also, rethinking the "contact us" route is one thing, encouraging more people to use it early is another. The first may well be helpful, the second in current circumstances is not going to improve things. Some of your questions here are clearly for the WMF.
Charles