Hi all,

I do not think it is particularly useful to look at these issues of customers and employees with all the vexatious legal hoo-haa that that involves.

Wikipedia works as a community gathered around a social goal.

A "reader" is an editor who has not made their first edit, a window shopper, a "Man Friday" who has yet to leave a foot print in the sand.

A "subject" is a living person. We need suitable processes for ensuring that all biographies of living people are handled appropriately.

Companies are legal fictions, and although we do not cover them quite as well as filmic and televisual fictions, this may be because wikipedians find them less interesting. If people find them such dull topics that no-one cares to prioritise updating their information, it is no good PR companies moaning. They should wake up to the fact that one of the reasons no-one does their role gratis is that it is completely thankless.

Perhaps they should also remind themselves that Wikipedia became the sixth most popular website on the planet without their help. Then they should cut themselves some slack and edit some pages connected to one of their hobbies. Then they might learn to be less obsessive . . . or perhaps more obsessive, but about something more interesting.

all the best

User:Leutha

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Message: 6 Date: Thu, 15 Nov 2012 14:10:22 +0000 From: Thomas Morton morton.thomas@googlemail.com To: UK Wikimedia mailing list wikimediauk-l@lists.wikimedia.org Subject: Re: [Wikimediauk-l] PR industry blames 'cumbersome' Wikipedia (Andreas Kolbe) Message-ID: CAKO2H7_9RiYSR9KtfiJQoZdf46WvcotYHO7DGXmZrafq2ZGgJA@mail.gmail.com Content-Type: text/plain; charset="iso-8859-1"

We have two customers, and one "employee" role, I think. And it should go something like (in order of importance):

Reader (Customer) Subject (Customer) Editor (Employee)

Or in other words; because the PR company represents the subject of the article, and we rank so highly on Google etc., they should reasonably expect to receive a good service from us.

Tom