Hi,
I have proposed the structure of a Wikipedia Ombudsman at:
http://en.wikipedia.org/wiki/Wikipedia:Ombudsman
This proposed policy/structure would seek to deal with complaints arising
from administrator and ArbCom conduct, which have been unfortunately quite
plentiful in recent times (IMO, there have been quite a lot of users who
feel they have been wronged by "the system").
Please write any comments or suggestions on the talk page.
Thanks,
Ronline