I want to say that I am slowly coming around to Ed's way of thinking.
My departure last winter left a vacuum of power. No, scratch that--far more people have more power now than I ever presumed to have or use, which I find disturbing. What it has left is a vacuum of moral authority: essentially, hardly anyone, including me, has any anymore. This is in large part because some eedjits (I won't name names, but you know who you are) will now very predictably challenge any correctly self-righteous attempts to enforce the rules, and there is no one person who is generally respected who can step in and say, "You really should stop this. So-and-so, you don't understand the such-and-such rule. That's how we do things here. If you don't like it, leave."
Now, to a certain extent, this was always a problem. For many months before she became a more general public spectacle, Julie and I and a few others struggled with Helga. There is *nothing* I could do to make Helga understand, or respect, the NPOV policy. I tried publicly and privately several times. Julie and others were *forced* to follow her around and clean up after her.
The reason that I didn't want literally to ban Helga (though, as with others, I told her privately that she should leave) is that I knew it would be for reasons of content--viz., her content was usually outrageously biased--and I knew that that would set a dangerous precedent and would also potentially undermine what moral authority I did have. I was *hoping* that we simply never would have to ban people for content, and that they could be shamed and arm-twisted into behaving. But our worst trolls have made it abundantly clear that there are some people who simply cannot be shamed into doing anything at all. They *enjoy* both being the center of attention and disrupting the flow of productive activity and discussion. Far from respecting anything like moral authority, one of their greatest pleasures in life is to flout and undermine it in whatever forms they find it.
We *do* need an effective way to deal with these people. We *don't* have an effective way right now.
For purposes of thinking of a solution, it does help, as much as I hate to admit it, to think of Wikipedia as a sort of microcosm of society (a classroom is such a microcosm as well, in some respects--I agree with you there Ed). There's much that's disanalogous, but a few principles are the same:
(1) In the absence of people who are generally respected as in authority, "rebellion" will continuously break out.
(2) In the same circumstances, the destructive members of society will tend to push the productive members of society away from active social intercourse. (We won't go out at night, as it were; we'll keep to ourselves.)
(3) As the population (classroom size, Wikipedia editor base) grows, the need for legitimate authority is made more pressing by ever more constant disruptions.
We can debate about this, but I hope we can do so reasonably, with a minimum of fallacy and innuendo. Let's be up front and explicit.
I hate the idea of a literal "police force." We have a "militia" but that's entirely tongue-in-cheek and has no official powers of any sort.
But I think I do like the idea of *moderators*. My vague, not-entirely- worked-out idea is a *regularly* changing body of randomly selected but experienced Wikipedians, something like the Athenian Senate only smaller. These would not go around and look for infractions of the rules, as police do. Rather, their job *while working as moderators* would be to hear complaints from complainants (self-appointed prosecutors) and arguments on both or all sides on the incident or issue. (Of course, they could simply refuse to "hear" certain petty disputes.) They would be empowered by the community to *interpret* rules and make sanctions, much as a court would, but not actually to *make* rules. They'd also be empowered to ban vandals peremptorily, as sysops are now.
This raises a lot of really difficult questions. How are moderators selected? (Perhaps: randomly from some sort of screened pool of qualified candidates.) How do we ensure that someone who is a poor judge of the rules and of situations does not become a moderator? (Sounds like it could get very personal--but given what Wikipedia, probably necessarily, has become, can that be avoided?) What "rules" would be enforceable? Doesn't this mean that we should now back away from the "ignore all rules" thing? (Reluctantly, I admit, it appears so.) Will we build a body of case law? (Surely.) How can we put checks on the powers of the moderators, some of whom will certainly be found to be too immature and too untrustworthy to have the power? (By having three moderators working at once.) Doesn't this mean an even more baroque power structure? (No, I'd tentatively suggest we strip all erstwhile "sysops" of their too-easily-abusable rights, in favor of this system.) How do we ensure that this system isn't abused by people who want to use it as part of personal vendettas? (By having multiple moderators who check each others' work; and by having an explicit rule not to bring "petty lawsuits.") How do we avoid "conflicts of interest"? (Ditto and by making sure that *certain* people do not hear complaints from *certain other* people.) What sanctions would the moderators have at their disposal? (Something like this: warning; final reprimand; temporary ban; permanent ban with opportunity for appeal at a later date.)
I am not going to argue for this or elaborate it anytime soon. (I'd like to get the Wikipedia peer review project going first: http://www.nupedia.com/mailman/listinfo/sifter-l ) But I would lot to hear nonfallacious, nonvacuous, non-potshot-ish comments about it, if anyone has any.
Larry
Larry,
I'm not familiar with Helga's writings, so I cannot comment on that specific case. In general, I do not see the problems you see. There will always be edit conflicts, and giving a small, however selected elite control to resolve them seems like an awful idea. Sure, many times those who are shouting against the majority are just cranks. Sometimes, however, they happen to be right.
Note that one of your favorite "bad examples", Everything2, is an example for a community that has been completely eroded by a supposedly benevolent elite (albeit not a random, changing one).
I am, like many others, a big believer in the concept of "soft security". If we want Wikipedia to develop in a certain fashion, we should try to enforce our rules through peer pressure. People who violate NPOV should be educated about its purpose. Antagonistic statements of the "if you don't like it, leave" sort do not cool down conflicts, they drive and fuel them. Express respect for the other person's view, and try to find a way to integrate it without violating NPOV.
If this kind of behavior was more effectively trained and practiced by Wikipedia regulars, I believe we could deal with seemingly destructive newbies much more rationally. But the prevailing attitude by many contributors seems to be: "If the other child plays with my toys, I either take them and go home, or I find someone to complain to". If we want to be the adults on this playground, we should behave accordingly.
Note that Everything2 does have a few good ideas, and one of them are so- called mentors. Newbies are taught the ways of the site by old-timers. To make this work, however, we need an improved internal messaging system and a mentor selection process.
Article certification mechanisms we are currently discussing may serve as a further incentive for people to come around. If we get this right, the biggest honor a Wikipedia author can receive is to contribute to an article certified by a high number of users -- something that is worth striving for. Hopefully, this will motivate at least some people to examine their behavior.
IF and only if *all* else fails, I believe randomly chosen samples are a bad way to make final decisions. Slashdot uses such a scheme, and you probably have noticed how well it works. Decisions should not be made randomly but by those who care about the subject in question and have all the necessary information. A random sample tends to make uninformed decisions following a certain average pattern.
I'm not entirely against content-based bans, but I believe open voting would be necessary in such situations. See my previous posts on the subject for ideas how to implement this properly.
Regards,
Erik
Erik Moeller wrote to Larry Sanger in part:
In general, I do not see the problems you see.
I agree with you here, Erik, and with others that have said the same thing. The problems with disruptive users (Helga, Lir, et al) aren't getting worse. (This is distinct from the problems with vandals.)
Note that one of your favorite "bad examples", Everything2, is an example for a community that has been completely eroded by a supposedly benevolent elite (albeit not a random, changing one).
I think that you're too dismissive of the value of random selection, however. This should be moot, since I agree with the more overarching point that it's better to have lots of administrators with devolved power than a select few, however selected. But when a select few is selected, then random selection breaks up concentrations of power -- assuming that the select few in question actually has the power.
Express respect for the other person's view, and try to find a way to integrate it without violating NPOV.
I agree with Larry that it's useless to express respect for people that are constitutionally incapable of acting respectably. (And I do believe that there are such people, in the short term.) However, I don't think that any of us is able to judge ahead of time which these people are. Ed Poor is famous for mentoring new users, whom he treats with respect and whose views he tries to integrate, and many of them have turned out to respond well to his efforts. A few, like Helga, did not -- but Ed would never have had his successes if he didn't treat *everybody* with respect. So in conclusion, I agree with you again, Erik.
-- Toby
let's see how all this soft security & community expectation stuff really works: (http://www.usemod.com/cgi-bin/mb.pl?CommunityExpectation and http://www.usemod.com/cgi-bin/mb.pl?SoftSecurity)
How about we ask Throbbing Monster Cock to: 1) change his/her user name (and thereby invite Isis back) 2) stop being so literal and obstinate on the "Hitler has only..." page (where everynoe so far disagrees with TMC's interpretation of the principles of copyright)
- change his/her user name (and thereby invite Isis back)
I disagree here. I think his username is perfectly valid, and Cock clearly explains his stance on his page, quite humorously even. If it drives other people away, that's unfortunate, but these people would likely be driven away by other "offensive" content on Wikipedia which we want to preserve. I could see a much stronger argument made about removing the goatse.cx link from the goatse.cx article, for example.
If soft security doesn't work here, it's because you do not have enough community support for your desire to get him to change his nick.
- stop being so literal and obstinate on the "Hitler has only..." page
(where everynoe so far disagrees with TMC's interpretation of the principles of copyright)
I agree here. Do not judge TMC because of his behavior on that page alone, though. He has made quite a few perfectly valid contributions, and in this matter, he simply disagrees with the majority, and has presented arguments to make his case. I think these arguments are wrong, but hard security would not get us anywhere.
This is an edit conflict where I think voting would be an appropriate conflict resolution mechanism. First, however, we should try restoring the original version after waiting for a few days.
Regards,
Erik
erik_moeller@gmx.de wrote:
- stop being so literal and obstinate on the "Hitler has only..." page
(where everynoe so far disagrees with TMC's interpretation of the principles of copyright)
I agree here. Do not judge TMC because of his behavior on that page alone, though. He has made quite a few perfectly valid contributions, and in this matter, he simply disagrees with the majority, and has presented arguments to make his case. I think these arguments are wrong, but hard security would not get us anywhere.
This is an edit conflict where I think voting would be an appropriate conflict resolution mechanism. First, however, we should try restoring the original version after waiting for a few days.
Well I'd LIKE to except TMC will come gallumphing back and delete the lyrics again.
|From: tarquin tarquin@planetunreal.com |Date: Sun, 10 Nov 2002 17:23:02 +0000 | |erik_moeller@gmx.de wrote: | |>>2) stop being so literal and obstinate on the "Hitler has only..." page |>>(where everynoe so far disagrees with TMC's interpretation of the |>>principles of copyright) |>> |>> |> |>I agree here. Do not judge TMC because of his behavior on that page alone, |>though. He has made quite a few perfectly valid contributions, and in this |>matter, he simply disagrees with the majority, and has presented arguments |>to make his case. I think these arguments are wrong, but hard security |>would not get us anywhere.
<snip rest>
Comparison of "perfectly valid contributions" for judging:
TMC: http://www.wikipedia.org/w/wiki.phtml?title=Special:Contributions&target...
Isis: http://www.wikipedia.org/w/wiki.phtml?title=Special:Contributions&target...
Me: http://www.wikipedia.org/w/wiki.phtml?title=Special:Contributions&target...
TMC states on his user page that he believes the Wikipedia is "doomed to to failure at worst or uselessness at best" and explicitly states his opposition to NPOV. Despite his pose of bold nihilism, and his pretense that the name is pure poultry, he is so embarrassed by his user name that he never uses it, even on his own pages.
Tom Parmenter Ortolan88
Larry Sanger wrote in part:
(1) In the absence of people who are generally respected as in authority, "rebellion" will continuously break out.
One can only have rebellion if there is someone to rebel *against*. Rebellion continuously breaks out, then, in the *presence* of people that claim to be in authority but are however not resepected as such. So there are two ways to reduce rebellion: increase the respect, or reduce the claim.
Doesn't [the moderator system] mean an even more baroque power structure? (No, I'd tentatively suggest we strip all erstwhile "sysops" of their too-easily-abusable rights, in favor of this system.)
Have administrators ("sysops") been abusing their power? While some have made *mistakes*, I haven't seen any abuse. And the mistakes are correctable, since there are many administrators (more than just 3 at any given time!). Even abuse should be correctable in this way.
I am not going to argue for this or elaborate it anytime soon. (I'd like to get the Wikipedia peer review project going first: http://www.nupedia.com/mailman/listinfo/sifter-l ) But I would lot to hear nonfallacious, nonvacuous, non-potshot-ish comments about it, if anyone has any.
Of course, you *have* been arguing for it since this post ^_^. But I won't hold you to a promise that was probably unwise to begin with (much as I don't hold politicians to promises to retire after 2 terms). You should be able to defend your position against unreasonable attacks (or even those that you think to be unreasonable).
-- Toby
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