Jon Udell writes a nice piece about the sad state of tech support for high-end products (and how most people end up searching for answers in scattered chat fora).

http://www.infoworld.com/article/05/01/07/02OPstrategic_1.html

I would enjoy using a wiki dedicated to product information, with a level of detail and a breadth of coverage unsuitable for either wikibooks or wikipedia. Right now lots of open-source products maintain local wikis for users of their tools, but they too could benefit from the wider audience of a unified public site.

Thoughts? Feel free to comment on meta: http://meta.wikimedia.org/wiki/Proposals_for_new_projects#Wikiproducts