On 27 Jul 2002, at 21:14, Daniel Mayer wrote:
I know, we could whois the IPs and complain to the ISP but my partner is a tech support supervisor for Earthlink and he says that Earthlink does not act on these types of complaints.
It varies a lot from ISP to ISP, and also the issue involved.
I don't know if this vandal's ISP will be so ambivalent. Most ISPs seem to not care what their users do so long as EULAs are not violated.
Most EULAs are so broad that it's hard not to violate them, bring to the ISP the exact sections of their AUP that has been violated, include all IPs involved with timestamps of access.
Also follow up with a phone call if neccassary.
If that fails we should set up a mechanism such that anyone accessing the webpage from that ISP has a note attached to the top saying "Due to a failure by $ISPName$ to take action against an attack against wikipedia we are considering removing write access from user coming from this ISP. Please help us to avoid doing this by contacting your ISPs abuse department and making your views on the matter felt to them".
When an ISPs users start complaing most ISPs buck up, I know a few service sites which have used this technique succesfully.
Imran