George Herbert wrote:
There needs to be more visibility into these problems by the community at large. First I'd heard that OTRS was seeing lots of school-related complaints.
There is a special queue called "schools".
Can you describe in more detail what types of complaints?
Typical complaints: an article (or a former version thereof) will, in increasing order of severity: * Contain true, but anecdotal or biasedly presented information on the school. (Example: three years ago, there was a party where students were drunk. Who cares? This happens everywhere.) * Contain false allegations against the school. Example: the school is a known drug trafficking spot. * Contain information on the private life of named individuals, especially minors. Example: calling a certain female student a slut, saying that such or such teacher is homosexual, or similar. * Contain libellious accusations against named individuals. Example: the principal was accused of statutory rape.
That kind of things probably comes from students or former students. They may stay for days because these articles are largely unpatrolled. I suspect those who do that do not quite understand the severity of what they do, that they can create real harm, especially when individuals are named.
Complaints come from school administrators or parents.