OTRS is the e-mail client used by the Wikimedia Foundation. Whenever someone sends an e-mail to the Wikimedia Foundation using the Contact page on Wikipedia or other places, it gets sent to OTRS and volunteers answer it on behalf of the Wikimedia Foundation or send it to people who can. They also tend to act out actions based on OTRS e-mails. -----Original Message----- From: foundation-l-bounces(a)lists.wikimedia.org [mailto:foundation-l-bounces@lists.wikimedia.org] On Behalf Of CJ King Sent: Thursday, February 15, 2007 4:17 PM To: Wikimedia Foundation Mailing List Subject: [Foundation-l] What's OTRS? Hi everybody, my name is CJ King. I would really like to know what OTRS is. Thanks and have a great day!! On 2/15/07, David Gerard <dgerard(a)gmail.com> wrote: http://en.wikipedia.org/wiki/Wikipedia:Contact_us/Article_problem/Factual_er ror_%28from_enterprise%29 -- You've got an email from cjkingwiki(a)gmail.com. _______________________________________________ foundation-l mailing list foundation-l(a)lists.wikimedia.org http://lists.wikimedia.org/mailman/listinfo/foundation-l

-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 CJ King wrote: See http://meta.wikimedia.org/wiki/OTRS. Greetings, Pill (wiki.pill @ gmail.com)

You can find out about OTRS the open-source software package (we use a slightly different version) at http://otrs.org/ - it's free and there's a nice demo on there if you want to play around. On 2/15/07, CJ King <cjkingwiki(a)gmail.com> wrote: -- —Sean Whitton (Xyrael/xyr) sean(a)silentflame.com http://xyrael.net/