Hi everyone,
it is my pleasure to announce the release of the 2014 annual report on
Wikimedia's OTRS and specifically the Volunteer Response Team's
activities. Please find it at
https://tools.wmflabs.org/otrsreports/annual/2014
If you have any questions or comments, please leave them at
<https://meta.wikimedia.org/wiki/Talk:OTRS/Reports/2014>.
About OTRS/the Volunteer Response Team: The Volunteer Response Team is
the group of volunteers that handles email traffic related to the
Wikimedia projects, from general inquiries to file permission emails.
The software they use is called OTRS, and our installation of OTRS is
also used by several other users within our movement, including
chapters, WMF staff, oversighters, Wikimania organizers etc. For more
information, see <https://meta.wikimedia.org/wiki/OTRS>.
On behalf of the OTRS administrators,
Patrik (User:Pajz)