Hi. Re: https://tools.wmflabs.org/otrsreports/annual/2014 phoebe ayers wrote: I'm curious about this as well. I see that source code is mentioned at <https://tools.wmflabs.org/otrsreports/index.html>, but I didn't see a link off-hand. If a code repository exists somewhere that people could contribute to, it might be nice to add a link in the footer. Just poking around the HTML page source, the report seems to be built using at least jQuery, Bootstrap, and xtable. Very neat, I'd be interested to learn more. I also left a note on the wiki talk page about preserving this report. I'm pretty concerned that these micro-sites won't last nearly as long as the wikis, which is probably fine and to be expected, but I want to make sure we don't lose important historical data. https://meta.wikimedia.org/wiki/Talk:OTRS/Reports/2014#Preserving_history MZMcBride

Hi, thank you all for your feedback. Asaf and MZMcBride, I'll try to answer your questions in one email, hope that's fine: Asaf, I don't really know about it, and volunteers from that queue probably could share more insights, but I'd just note that, first, he doesn't also have a permissions-he queue (as opposed to -de, -en, etc., which all have two permissions queues, one for Commons and one for other projects), and, second, there are two people who sent in more than a fifth of all tickets responded to in 2014 (> 200 tickets), which is somewhat high. Indeed, if you look at the 10 most frequent customers you find that they account for almost 400 tickets, which might explain how even a small language/Wiki community can have quite a busy queue. MZMcBride, I've added a link. Nothing fancy, really. I just wrote the HTML from scratch based on Bootstrap with the TOC borrowed from someplace I don't remember (but the Bootstrap team uses it in their own documentation as well); the tables look the way they look because of bootstrap-table (<http://bootstrap-table.wenzhixin.net.cn/>); the two "interactive" (simple) charts were made using Chart.js (<http://www.chartjs.org/>); xtable is an R package (I've used R for the analytical parts that I did) which has a function to print R data tables/frames as HTML tables, so that was all just copy&paste. All static. The bar charts were created using ggplot2 and the plot.ly R API (<https://plot.ly/ggplot2/>). Not sure if that's what you wanted to know, but I hope it helps ;). Regarding long-term archival of the report, I've answered at <https://meta.wikimedia.org/wiki/Talk:OTRS/Reports/2014#Preserving_history> (in short: yes, there will be a PDF, and the web version has also been saved via archive.org). Best, Patrik On 26 February 2015 at 11:48, Kasia Odrozek &lt;kasia.odrozek(a)wikimedia.de&gt; wrote:

The Communications team relies on OTRS volunteers every week, so I really enjoyed reading this report and learning more about your critical contribution to our movement. I passed this along to some of our colleagues outside the WMF that help support media inquiries, and got this response that I wanted to share: "Wow....OTRS is kind of magical. It's incredible that it's mostly handled by volunteers -- amazing humans! Thanks for sharing :)" Thank you again for all the wonderful work you do! Katherine On Tue, Mar 3, 2015 at 5:45 PM, Samuel Klein &lt;meta.sj(a)gmail.com&gt; wrote: -- Katherine Maher Chief Communications Officer Wikimedia Foundation 149 New Montgomery Street San Francisco, CA 94105 +1 (415) 839-6885 ext. 6635 +1 (415) 712 4873 kmaher(a)wikimedia.org