Faidon Liambotis schreef op 22-6-2014 16:36:
(Cc me on replies)
On Sun, Jun 22, 2014 at 04:19:11PM +0200, Maarten Dammers wrote:
This is not a hack, this is how OTRS has been
setup for yours.
We have quite a few emailaddresses for WLM, 45 to be exact. The
complete overview is at
I saw, which is why
the commit message mentioned these explicitly :)
This is not the way to communicate
with volunteer community members.
Pointing MX records of *domains* completely unknown to us, to our
frontend mailservers, without ever telling us about it, and expecting to
find their way inside the infrastructure and reach the OTRS box *is* a
hack, and one I'm about to correct :)
Define "us". All has been
documented on the OTRS wiki and setup together
with the OTRS admins.
The WLM domains were the only ones that were like
that, FWIW -- they are
the exception, as far as I'm aware.
Please make sure that wikilovesmonuments.be,
and wikilovesmonuments.se continue to work in OTRS.
If that means that some MX records need to be updated: Tell us where
to point it to.
Is there a reason on why these domains are not under our control,
at least served by Wikimedia nameservers, if not owned by the WMF? I'd
prefer to not have to coordinate mailserver transitions with multiple
parties; plus, I'd like us to have a homogeneous policy regarding our
domains and treat them all the same (we're not in an email hosting
Wiki Loves Monuments is not a WMF project, it's a chapters project
the domain names are owned by the chapters.
I personally don't care how it's organized as long as you don't break it.
I can help you migrate the contents of these zones to
infrastructure, where anyone would be able to submit (or peer-review)
changes via Gerrit.
I don't know if the chapters want that.
The way this
is currently handled from the WMF up until now is not
that nice. You're causing a lot of unrest. Now you have the
opportunity to correct that.
What is causing unrest exactly? Apologies anyway.
You come out of the blue telling people their emailaddresses and OTRS
queues will stop functioning. Some countries are working on organizing
it right now. Broken email is not something they want.