The Communications team relies on OTRS volunteers every week, so I really enjoyed reading this report and learning more about your critical contribution to our movement. I passed this along to some of our colleagues outside the WMF that help support media inquiries, and got this response that I wanted to share:
"Wow....OTRS is kind of magical. It's incredible that it's mostly handled by volunteers -- amazing humans! Thanks for sharing :)"
Thank you again for all the wonderful work you do!
Katherine
On Tue, Mar 3, 2015 at 5:45 PM, Samuel Klein meta.sj@gmail.com wrote:
This is a quite wonderful report, and interesting data. Thank you, Patrik.
On Wed, Feb 25, 2015 at 10:48 AM, pajz pajzmail@gmail.com wrote:
Hi everyone,
it is my pleasure to announce the release of the 2014 annual report on Wikimedia's OTRS and specifically the Volunteer Response Team's activities. Please find it at
https://tools.wmflabs.org/otrsreports/annual/2014
If you have any questions or comments, please leave them at https://meta.wikimedia.org/wiki/Talk:OTRS/Reports/2014.
About OTRS/the Volunteer Response Team: The Volunteer Response Team is the group of volunteers that handles email traffic related to the Wikimedia projects, from general inquiries to file permission emails. The software they use is called OTRS, and our installation of OTRS is also used by several other users within our movement, including chapters, WMF staff, oversighters, Wikimania organizers etc. For more information, see https://meta.wikimedia.org/wiki/OTRS.
On behalf of the OTRS administrators, Patrik (User:Pajz)
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