The info-en email address is getting ever more traffic, and once again, we are in need of new volunteers to answer these mails, which are dealt with using [[OTRS]], the Open-source Ticket Request System. Sannse is currently away, so please reply to Kat &lt;mindspillage(a)gmail.com&gt; if you are interested in helping. An alternative, for questions that can be asked publicly, is the new helpdesk mailing list, <http://mail.wikipedia.org/mailman/listinfo/helpdesk-l> which is open to anyone to subscribe to and ask or answer questions. As sannse wrote in the last call for help on June 15: "Now that the info-en email address is on the "contact us" pages, the amount of mail is increasing, and we need more help. We are looking for a long-standing contributor with a good knowledge of the English Wikipedia and its policies and procedures. You should also have a working knowledge of other projects. You need to have infinite patience to reply to the same newbie questions time after time, and a friendly and helpful style of writing. Most important is the ability not to laugh at people who write to tell us we have a massive security hole - an edit link on each page!!!11!. Being active on IRC is an advantage - it makes a real difference to be able to talk over the tricky ones sometimes. Pay is at the usual Wikipedia rate of lots of good feeling and all the cookies you can eat." (She lied about the cookies) Angela.