Hi Pats,
(offlist) The English form seems to work fine. However, if I am clicking iDEAL in Dutch, it puts the address/name as a required field - while this should not be necessary in iDEAL. Seems like an easy bug to fix.
But also when I enter a name etc, it simply returns to the same page, unlike in ENglish, where it takes me to the bank. Maybe reset the translations?
Also, in English the Friesland Bank option seems to be broken. Not sure if that is a bug on your side or at iDEAL.
Just some bugs I was able to spot without too much effort - hope you can pass it on to the right people.
Thanks,
Lodewijk
On Fri, Dec 19, 2014 at 9:30 PM, Patricia Pena ppena@wikimedia.org wrote:
Hi Lodewijk,
Thanks for letting us know! IDEAL has been back up in the page, but we recently made a few changes that ended up accidentally removing the option from the form. It's all fixed now :)
Regarding IBAN: Finance is still working with our bank and we should be sending an update once we hear from them.
Thanks, Pats
On Thu, Dec 18, 2014 at 2:39 PM, Lodewijk lodewijk@effeietsanders.org wrote:
Hi Pats,
Please be aware that iDEAL is still not functional on the Dutch
fundraiser
page. Also, IBAN is missing.
Best, Lodewijk
On Mon, Nov 17, 2014 at 10:16 PM, Lodewijk lodewijk@effeietsanders.org wrote:
Hi Patricia,
Thanks for telling that the iDEAL will be back soon. I don't quite understand from your answer why you add the increased hurdle of
emailing
the team for the IBAN though. Am I overlooking something?
Best, Lodewijk
On Mon, Nov 17, 2014 at 10:06 PM, Patricia Pena ppena@wikimedia.org wrote:
Hi Lodewijk,
Currently IDEAL is temporarily down on our pages (it went into
maintenance
mode after our annual campaign), but should be back up soon :) We
know
the importance of this method for Dutch donors and have supported this option since we started fundraising in the NL. We also support offline bank transfer (IBAN) and donors can get the account number with our Donor Services team.
We had an extremely successful Fundraising campaign this year, and
there
will be some great mobile optimization coming up in the next few
months,
which will allow mobile donors to complete their donations in a much faster and easier way.
Thanks! Pats
On Mon, Nov 17, 2014 at 11:28 AM, Lodewijk <
lodewijk@effeietsanders.org
wrote:
A while back now, the chapters were no longer allowed to fundraise,
because
the Wikimedia Foundation argued they would be better able to do
this.
At
the time, this sounded somewhat reasonable. However, since then,
there
have
been some disturbing developments - at least for Dutch donors.
No longer it is possible to pay electronically (iDEAL, one of the
most
common methods is no longer supported - 'electronic banking' simply
refers
you back to the credit card page) or even via regular bank transfer
(using
an IBAN) in the Netherlands. The donation page <
https://donate.wikimedia.org/w/index.php?title=Special:FundraiserLandingPage...
only allows credit card and paypal, and the 'other ways to give' simply
sends
you to the helpdesk if you want to make a bank transfer payment.
What is the reasoning behind this? Have bank transfers become a
legal
swamp? Are there statistics suggesting that this method was no
longer
required by donors? Did the European bank account somehow get
temporarily
suspended?
If it has become so hard to donate, maybe it makes more sense to
send
the
donors to the local chapter pages where they can actually donate in
the
local suitable methods (in this case, Wikimedia Netherlands offers
both
iDEAL and IBAN http://www.wikimedia.nl/pagina/doneren-aan-wikimedia-nederland).
One of the Dutch OTRS team members asked for elaboration, but didn't
quite
get a satisfying answer. I hope this is a temporary situation, and
that
this threshold will be removed again. It would be sad if we go
through
all
kind of trouble to enable long tail methods like bitcoin, but skip
bank
transfer...
Best,
Lodewijk _______________________________________________ Wikimedia-l mailing list, guidelines at: https://meta.wikimedia.org/wiki/Mailing_lists/Guidelines Wikimedia-l@lists.wikimedia.org Unsubscribe:
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--
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the
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--
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*Imagine a world in which every single human being can freely share in the sum of all knowledge. That's our commitment. Donate. https://donate.wikimedia.org/* _______________________________________________ Wikimedia-l mailing list, guidelines at: https://meta.wikimedia.org/wiki/Mailing_lists/Guidelines Wikimedia-l@lists.wikimedia.org Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l, mailto:wikimedia-l-request@lists.wikimedia.org?subject=unsubscribe
On 19 December 2014 at 21:02, Lodewijk lodewijk@effeietsanders.org wrote:
(offlist)
Nope ;-)
Hi Lodewijk,
Thank you for bringing up these issues. We are looking into it and should have some answers soon!
As for the address as a required field, would you be able to provide us with screenshots? I couldn't reproduce it. I can see the name and *email * fields, and these are pieces of information we request from all donors (regardless of the donation option) so that we can send an automated *Thank You* email.
Thanks! Pats
On Fri, Dec 19, 2014 at 1:02 PM, Lodewijk lodewijk@effeietsanders.org wrote:
Hi Pats,
(offlist) The English form seems to work fine. However, if I am clicking iDEAL in Dutch, it puts the address/name as a required field - while this should not be necessary in iDEAL. Seems like an easy bug to fix.
But also when I enter a name etc, it simply returns to the same page, unlike in ENglish, where it takes me to the bank. Maybe reset the translations?
Also, in English the Friesland Bank option seems to be broken. Not sure if that is a bug on your side or at iDEAL.
Just some bugs I was able to spot without too much effort - hope you can pass it on to the right people.
Thanks,
Lodewijk
On Fri, Dec 19, 2014 at 9:30 PM, Patricia Pena ppena@wikimedia.org wrote:
Hi Lodewijk,
Thanks for letting us know! IDEAL has been back up in the page, but we recently made a few changes that ended up accidentally removing the
option
from the form. It's all fixed now :)
Regarding IBAN: Finance is still working with our bank and we should be sending an update once we hear from them.
Thanks, Pats
On Thu, Dec 18, 2014 at 2:39 PM, Lodewijk lodewijk@effeietsanders.org wrote:
Hi Pats,
Please be aware that iDEAL is still not functional on the Dutch
fundraiser
page. Also, IBAN is missing.
Best, Lodewijk
On Mon, Nov 17, 2014 at 10:16 PM, Lodewijk <
lodewijk@effeietsanders.org>
wrote:
Hi Patricia,
Thanks for telling that the iDEAL will be back soon. I don't quite understand from your answer why you add the increased hurdle of
emailing
the team for the IBAN though. Am I overlooking something?
Best, Lodewijk
On Mon, Nov 17, 2014 at 10:06 PM, Patricia Pena <ppena@wikimedia.org
wrote:
Hi Lodewijk,
Currently IDEAL is temporarily down on our pages (it went into
maintenance
mode after our annual campaign), but should be back up soon :) We
know
the importance of this method for Dutch donors and have supported
this
option since we started fundraising in the NL. We also support
offline
bank transfer (IBAN) and donors can get the account number with our Donor Services team.
We had an extremely successful Fundraising campaign this year, and
there
will be some great mobile optimization coming up in the next few
months,
which will allow mobile donors to complete their donations in a much faster and easier way.
Thanks! Pats
On Mon, Nov 17, 2014 at 11:28 AM, Lodewijk <
lodewijk@effeietsanders.org
wrote:
A while back now, the chapters were no longer allowed to
fundraise,
because
the Wikimedia Foundation argued they would be better able to do
this.
At
the time, this sounded somewhat reasonable. However, since then,
there
have
been some disturbing developments - at least for Dutch donors.
No longer it is possible to pay electronically (iDEAL, one of the
most
common methods is no longer supported - 'electronic banking'
simply
refers
you back to the credit card page) or even via regular bank
transfer
(using
an IBAN) in the Netherlands. The donation page <
https://donate.wikimedia.org/w/index.php?title=Special:FundraiserLandingPage...
> only allows credit card and paypal, and the 'other ways to give' simply
sends
you to the helpdesk if you want to make a bank transfer payment.
What is the reasoning behind this? Have bank transfers become a
legal
swamp? Are there statistics suggesting that this method was no
longer
required by donors? Did the European bank account somehow get
temporarily
suspended?
If it has become so hard to donate, maybe it makes more sense to
send
the
donors to the local chapter pages where they can actually donate
in
the
local suitable methods (in this case, Wikimedia Netherlands offers
both
iDEAL and IBAN <http://www.wikimedia.nl/pagina/doneren-aan-wikimedia-nederland
).
One of the Dutch OTRS team members asked for elaboration, but
didn't
quite
get a satisfying answer. I hope this is a temporary situation, and
that
this threshold will be removed again. It would be sad if we go
through
all
kind of trouble to enable long tail methods like bitcoin, but skip
bank
transfer...
Best,
Lodewijk _______________________________________________ Wikimedia-l mailing list, guidelines at: https://meta.wikimedia.org/wiki/Mailing_lists/Guidelines Wikimedia-l@lists.wikimedia.org Unsubscribe:
https://lists.wikimedia.org/mailman/listinfo/wikimedia-l
,
<mailto:wikimedia-l-request@lists.wikimedia.org
?subject=unsubscribe>
--
Pats Pena | Sr. Manager, Global Operations Wikimedia Foundation office +1 (415) 839 6885 x6764 cell: +1 (415) 816 3349 fax: +1 (415) 284 9511 ppena@wikimedia.org
*Imagine a world in which every single human being can freely share
in
the
sum of all knowledge. That's our commitment. Donate. https://donate.wikimedia.org/* _______________________________________________ Wikimedia-l mailing list, guidelines at: https://meta.wikimedia.org/wiki/Mailing_lists/Guidelines Wikimedia-l@lists.wikimedia.org <
https://meta.wikimedia.org/wiki/Mailing_lists/GuidelinesWikimedia-l@lists.wi...
Unsubscribe:
https://lists.wikimedia.org/mailman/listinfo/wikimedia-l
,
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--
Pats Pena | Sr. Manager, Global Operations Wikimedia Foundation office +1 (415) 839 6885 x6764 cell: +1 (415) 816 3349 fax: +1 (415) 284 9511 ppena@wikimedia.org
*Imagine a world in which every single human being can freely share in
the
sum of all knowledge. That's our commitment. Donate. https://donate.wikimedia.org/* _______________________________________________ Wikimedia-l mailing list, guidelines at: https://meta.wikimedia.org/wiki/Mailing_lists/Guidelines Wikimedia-l@lists.wikimedia.org Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l, mailto:wikimedia-l-request@lists.wikimedia.org?subject=unsubscribe
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