I'm seeing a significant number of OTRS tickets along the lines of:
I was looking at Wikipedia and a big orange banner popped up asking for donation> Is this for real, or is it a scam?
Can anything be done about this?
-- Andy Mabbett @pigsonthewing http://pigsonthewing.org.uk
Not trying to be snarky, but.... like what?
We run a fundraiser. It happens every year. I'm pretty sure we have an OTRS template about it. :)
pb
___________________ Philippe Beaudette Director, Community Advocacy Wikimedia Foundation, Inc.
415-839-6885, x 6643
philippe@wikimedia.org
On Wed, Nov 28, 2012 at 6:24 AM, Andy Mabbett andy@pigsonthewing.org.ukwrote:
I'm seeing a significant number of OTRS tickets along the lines of:
I was looking at Wikipedia and a big orange banner popped up asking for donation> Is this for real, or is it a scam?
Can anything be done about this?
-- Andy Mabbett @pigsonthewing http://pigsonthewing.org.uk
Wikimedia-l mailing list Wikimedia-l@lists.wikimedia.org Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l
In fact we haven't seen the link before but we had the same in Switzerland, it seems that in a way people complain about the traditional banners that are to intrusive, but in the other hand they are more suspicious and have doubt about banners that are not the same than previous year!
Charles
___________________________________________________________ Charles ANDRES, Chairman "Wikimedia CH" – Association for the advancement of free knowledge – www.wikimedia.ch Skype: charles.andres.wmch IRC://irc.freenode.net/wikimedia-ch
Le 28 nov. 2012 à 15:27, Philippe Beaudette philippe@wikimedia.org a écrit :
Not trying to be snarky, but.... like what?
We run a fundraiser. It happens every year. I'm pretty sure we have an OTRS template about it. :)
pb
Philippe Beaudette Director, Community Advocacy Wikimedia Foundation, Inc.
415-839-6885, x 6643
philippe@wikimedia.org
On Wed, Nov 28, 2012 at 6:24 AM, Andy Mabbett andy@pigsonthewing.org.ukwrote:
I'm seeing a significant number of OTRS tickets along the lines of:
I was looking at Wikipedia and a big orange banner popped up asking for donation> Is this for real, or is it a scam?
Can anything be done about this?
-- Andy Mabbett @pigsonthewing http://pigsonthewing.org.uk
Wikimedia-l mailing list Wikimedia-l@lists.wikimedia.org Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l
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On 28 November 2012 14:41, Charles Andrès charles.andres@wikimedia.ch wrote:
In fact we haven't seen the link before but we had the same in Switzerland, it seems that in a way people complain about the traditional banners that are to intrusive, but in the other hand they are more suspicious and have doubt about banners that are not the same than previous year!
This happens every year - there are always people concerned that we've been hacked, or that they have a virus, or that there is some kind of phishing attack going on. I expect the only way to avoid that would be to have the banners up continuously 365 days a year, so people are used to them just being part of the site - as long as people are used to there being no banner ads on Wikipedia, the sudden appearance of them will confuse some people.
As Philippe says, I would expect there to be an OTRS template from previous years to explain what is going on.
To be fair, this orange banner does look a little ... out-of-place, not at all matching the rest of the page in style.
It does the job of conveying the "we are a small poor foundation" a little too well, maybe ;-)
On Wed, Nov 28, 2012 at 2:54 PM, Thomas Dalton thomas.dalton@gmail.comwrote:
On 28 November 2012 14:41, Charles Andrès charles.andres@wikimedia.ch wrote:
In fact we haven't seen the link before but we had the same in
Switzerland, it seems that in a way people complain about the traditional banners that are to intrusive, but in the other hand they are more suspicious and have doubt about banners that are not the same than previous year!
This happens every year - there are always people concerned that we've been hacked, or that they have a virus, or that there is some kind of phishing attack going on. I expect the only way to avoid that would be to have the banners up continuously 365 days a year, so people are used to them just being part of the site - as long as people are used to there being no banner ads on Wikipedia, the sudden appearance of them will confuse some people.
As Philippe says, I would expect there to be an OTRS template from previous years to explain what is going on.
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Le 28/11/2012 11:54, Thomas Dalton a écrit :
On 28 November 2012 14:41, Charles Andrès charles.andres@wikimedia.ch wrote:
In fact we haven't seen the link before but we had the same in Switzerland, it seems that in a way people complain about the traditional banners that are to intrusive, but in the other hand they are more suspicious and have doubt about banners that are not the same than previous year!
This happens every year - there are always people concerned that we've been hacked, or that they have a virus, or that there is some kind of phishing attack going on. I expect the only way to avoid that would be to have the banners up continuously 365 days a year, so people are used to them just being part of the site - as long as people are used to there being no banner ads on Wikipedia, the sudden appearance of them will confuse some people.
As Philippe says, I would expect there to be an OTRS template from previous years to explain what is going on.
Non-informed people have an image of Wikipedia "run by volunteers". So it's surprising for them to suddenly see people asking for millions for unknown costs and purposes. It really looks like a hack. They just don't know if it's a legitimate hack or not.
On Nov 28, 2012 3:06 PM, "cyrano" cyrano.fawkes@gmail.com wrote:
Non-informed people have an image of Wikipedia "run by volunteers".
Do they? In that case, we've been really successful. It used to be that the first thing we had to do before we could get someone to donate was explain to them that we're not a massive multinational company making billions of dollars of profits.
Le 28/11/2012 12:24, Thomas Dalton a écrit :
On Nov 28, 2012 3:06 PM, "cyrano" cyrano.fawkes@gmail.com wrote:
Non-informed people have an image of Wikipedia "run by volunteers".
Do they? In that case, we've been really successful. It used to be that the first thing we had to do before we could get someone to donate was explain to them that we're not a massive multinational company making billions of dollars of profits.
Which is completely normal. An image of volunteers building a great project for a great cause was constantly set up in every single communication, during years. So that's what uninformed people would believe. But, from the moment someone asks for money, it contradicts the image of a project run by the sheer efforts of volunteers. " This money will end in the pocket of persons, ", they think, " who are thus not doing it because it's a great cause but because they're paid".
On Nov 28, 2012 3:39 PM, "cyrano" cyrano.fawkes@gmail.com wrote:
Which is completely normal. An image of volunteers building a great
project for a great cause was constantly set up in every single communication, during years. So that's what uninformed people would believe.
But, from the moment someone asks for money, it contradicts the image of
a project run by the sheer efforts of volunteers. " This money will end in the pocket of persons, ", they think, " who are thus not doing it because it's a great cause but because they're paid".
I'm not sure that's true. It is perfectly normal for a charity to make heavy use of volunteers and still need money as well.
Le 28/11/2012 12:43, Thomas Dalton a écrit :
It is perfectly normal for a charity to make heavy use of volunteers
and still need money as well. I assume that by 'normal' you mean 'common', and by 'needing money' you mean 'asking for money'? Otherwise it would lead to an entirely different scope of debate. Anyway, I'm just pointing out that blurring the focus about money most of the time and suddenly having an intense campaign asking for dozens of millions creates a discrepancy.
Le 28/11/2012 12:58, Victor Grigas a écrit :
If users are confused, feel free to share this video with them:
http://www.youtube.com/watch?v=3Knv6D6Thi0&sns=em
I designed it to explain a lot of how Wikipedia works (donations and all) in a short amount if time, and assuage anxieties about getting involved as an editor.
Very nice video!, with a heavy focus on the volunteers who are working for free, for a cause, that's it's a non-profit company, that Jimmy Wales don't take a salary or expenses. People will think this is not about money at all. In fact, about how much money will end up in whose pockets, we just know that it's for the Foundation team. This communication is aimed to build trust and collect money and is doing a great job to keep people unaware of what happens to the money. That's what I was talking about. When people become aware there *is* a strong want for money, their image of Wikipedia and siblings will prove inadequate to the reality, thus shattering their beliefs to some degree, and leading to confusion. But hey, that's the problem with any form of communication that applies a filter to reality.
On Wed, Nov 28, 2012 at 9:10 AM, cyrano cyrano.fawkes@gmail.com wrote:
Le 28/11/2012 12:43, Thomas Dalton a écrit :
It is perfectly normal for a charity to make heavy use of volunteers and
still need money as well. I assume that by 'normal' you mean 'common', and by 'needing money' you mean 'asking for money'? Otherwise it would lead to an entirely different scope of debate. Anyway, I'm just pointing out that blurring the focus about money most of the time and suddenly having an intense campaign asking for dozens of millions creates a discrepancy.
Le 28/11/2012 12:58, Victor Grigas a écrit :
If users are confused, feel free to share this video with them:
http://www.youtube.com/watch?**v=3Knv6D6Thi0&sns=emhttp://www.youtube.com/watch?v=3Knv6D6Thi0&sns=em
I designed it to explain a lot of how Wikipedia works (donations and all) in a short amount if time, and assuage anxieties about getting involved as an editor.
Very nice video!, with a heavy focus on the volunteers who are working for free, for a cause, that's it's a non-profit company, that Jimmy Wales don't take a salary or expenses. People will think this is not about money at all. In fact, about how much money will end up in whose pockets, we just know that it's for the Foundation team. This communication is aimed to build trust and collect money and is doing a great job to keep people unaware of what happens to the money. That's what I was talking about. When people become aware there *is* a strong want for money, their image of Wikipedia and siblings will prove inadequate to the reality, thus shattering their beliefs to some degree, and leading to confusion. But hey, that's the problem with any form of communication that applies a filter to reality.
Understood! Last year I shot this:
http://en.wikipedia.org/wiki/File:Wikimedia_Foundation_Interview_with_Chief_...
I tried to be as clear and concise as possible, including the date of the recording and using the financial reports as an outline, and including those as a link in the video:
http://wikimediafoundation.org/wiki/Financial_reports
I do absolutely agree that any edit of any footage is in and of itself a filter.
Victor
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Hello,
The video is indeed nice, although I could imagine that many Wikipedians are less appealed, like in 2007 about the video of that year. But we Wikipedians are simply not the target group, for good reasons.
I would find it interesting to know whether there are really significantly more questions about 'phishing' than in earlier years, but if there is no real boom it is not necessary to spend much time with figuring that out.
Actually I am more curious about people in countries other than the "five Anglo states" will notice that they have not been welcomed by a fundraiser banner. So far, nothing in the Netherlands, by the way.
Kind regards Ziko
Le 28/11/2012 15:17, Victor Grigas a écrit :
Understood! Last year I shot this:
http://en.wikipedia.org/wiki/File:Wikimedia_Foundation_Interview_with_Chief_...
I tried to be as clear and concise as possible, including the date of the recording and using the financial reports as an outline, and including those as a link in the video:
This video answers perfectly and concisely the questions a confused person may have, though I didn't see the links. Very well done!
On Wed, Nov 28, 2012 at 11:56 AM, cyrano cyrano.fawkes@gmail.com wrote:
Le 28/11/2012 15:17, Victor Grigas a écrit :
Understood! Last year I shot this:
http://en.wikipedia.org/wiki/**File:Wikimedia_Foundation_** Interview_with_Chief_of_**Finance_and_Administration_** Garfield_Byrd_October_7,_2011.**theora.ogvhttp://en.wikipedia.org/wiki/File:Wikimedia_Foundation_Interview_with_Chief_of_Finance_and_Administration_Garfield_Byrd_October_7,_2011.theora.ogv
I tried to be as clear and concise as possible, including the date of the recording and using the financial reports as an outline, and including those as a link in the video:
http://wikimediafoundation.**org/wiki/Financial_reportshttp://wikimediafoundation.org/wiki/Financial_reports
This video answers perfectly and concisely the questions a confused person may have, though I didn't see the links. Very well done!
Good! I'm glad it helps - I genuinely appreciate your honest feedback, It helps me to work :)
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Ah, while we are at complaints about the fundraiser, I grabbed some on other Wikimedia projects, on the fact that the text talk about Wikipedia while the local project isn't Wikipedia. Just a hint.
Le 2012-11-28 21:22, Victor Grigas a écrit :
On Wed, Nov 28, 2012 at 11:56 AM, cyrano cyrano.fawkes@gmail.com wrote:
Le 28/11/2012 15:17, Victor Grigas a écrit :
Understood! Last year I shot this:
http://en.wikipedia.org/wiki/**File:Wikimedia_Foundation_** Interview_with_Chief_of_**Finance_and_Administration_**
Garfield_Byrd_October_7,_2011.**theora.ogvhttp://en.wikipedia.org/wiki/File:Wikimedia_Foundation_Interview_with_Chief_of_Finance_and_Administration_Garfield_Byrd_October_7,_2011.theora.ogv
I tried to be as clear and concise as possible, including the date of the recording and using the financial reports as an outline, and including those as a link in the video:
http://wikimediafoundation.**org/wiki/Financial_reportshttp://wikimediafoundation.org/wiki/Financial_reports
This video answers perfectly and concisely the questions a confused person may have, though I didn't see the links. Very well done!
Good! I'm glad it helps - I genuinely appreciate your honest feedback, It helps me to work :)
______________________________**_________________ Wikimedia-l mailing list Wikimedia-l@lists.wikimedia.**org Wikimedia-l@lists.wikimedia.org Unsubscribe: https://lists.wikimedia.org/**mailman/listinfo/wikimedia-lhttps://lists.wikimedia.org/mailman/listinfo/wikimedia-l
On 28/11/2012 15:38, cyrano wrote:
Which is completely normal. An image of volunteers building a great project for a great cause was constantly set up in every single communication, during years. So that's what uninformed people would believe. But, from the moment someone asks for money, it contradicts the image of a project run by the sheer efforts of volunteers. " This money will end in the pocket of persons, ", they think, " who are thus not doing it because it's a great cause but because they're paid".
Being run by volunteers != no money is needed. It's pretty normal for a charity/non-profit to ask for donation to carry out its activities. I'll be very surprised if the majority of Wikipedia users don't already have experience of that.
KTC
If users are confused, feel free to share this video with them:
http://www.youtube.com/watch?v=3Knv6D6Thi0&sns=em
I designed it to explain a lot of how Wikipedia works (donations and all) in a short amount if time, and assuage anxieties about getting involved as an editor.
Victor
Ps Andy, you are in it :)
On Nov 28, 2012, at 7:46 AM, Katie Chan ktc@ktchan.info wrote:
On 28/11/2012 15:38, cyrano wrote:
Which is completely normal. An image of volunteers building a great project for a great cause was constantly set up in every single communication, during years. So that's what uninformed people would believe. But, from the moment someone asks for money, it contradicts the image of a project run by the sheer efforts of volunteers. " This money will end in the pocket of persons, ", they think, " who are thus not doing it because it's a great cause but because they're paid".
Being run by volunteers != no money is needed. It's pretty normal for a charity/non-profit to ask for donation to carry out its activities. I'll be very surprised if the majority of Wikipedia users don't already have experience of that.
KTC
-- Experience is a good school but the fees are high.
- Heinrich Heine
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On 28 November 2012 15:58, Victor Grigas vgrigas@wikimedia.org wrote:
Ps Andy, you are in it :)
... briefly.
-- Andy Mabbett @pigsonthewing http://pigsonthewing.org.uk
Thomas Dalton, 28/11/2012 15:54:
On 28 November 2012 14:41, Charles Andrèscharles.andres@wikimedia.ch wrote:
In fact we haven't seen the link before but we had the same in Switzerland, it seems that in a way people complain about the traditional banners that are to intrusive, but in the other hand they are more suspicious and have doubt about banners that are not the same than previous year!
This happens every year - there are always people concerned that we've been hacked, or that they have a virus, or that there is some kind of phishing attack going on.
I've not kept statistics, but it seems fair to suspect that we've never had so many people thinking it phishing; see the Polish security-specialized website publishing a special report on our banners which was mentioned previously on this list.
Nemo
Your best bet is to move any complex ones to the donation queue (which is what was done in previous years, I think).
Richard Symonds Wikimedia UK 0207 065 0992
Wikimedia UK is a Company Limited by Guarantee registered in England and Wales, Registered No. 6741827. Registered Charity No.1144513. Registered Office 4th Floor, Development House, 56-64 Leonard Street, London EC2A 4LT. United Kingdom. Wikimedia UK is the UK chapter of a global Wikimedia movement. The Wikimedia projects are run by the Wikimedia Foundation (who operate Wikipedia, amongst other projects).
*Wikimedia UK is an independent non-profit charity with no legal control over Wikipedia nor responsibility for its contents.*
On 28 November 2012 14:41, Charles Andrès charles.andres@wikimedia.chwrote:
In fact we haven't seen the link before but we had the same in Switzerland, it seems that in a way people complain about the traditional banners that are to intrusive, but in the other hand they are more suspicious and have doubt about banners that are not the same than previous year!
Charles
Charles ANDRES, Chairman "Wikimedia CH" – Association for the advancement of free knowledge – www.wikimedia.ch Skype: charles.andres.wmch IRC://irc.freenode.net/wikimedia-ch
Le 28 nov. 2012 à 15:27, Philippe Beaudette philippe@wikimedia.org a écrit :
Not trying to be snarky, but.... like what?
We run a fundraiser. It happens every year. I'm pretty sure we have an OTRS template about it. :)
pb
Philippe Beaudette Director, Community Advocacy Wikimedia Foundation, Inc.
415-839-6885, x 6643
philippe@wikimedia.org
On Wed, Nov 28, 2012 at 6:24 AM, Andy Mabbett <andy@pigsonthewing.org.uk wrote:
I'm seeing a significant number of OTRS tickets along the lines of:
I was looking at Wikipedia and a big orange banner popped up asking for donation> Is this for real, or is it a scam?
Can anything be done about this?
-- Andy Mabbett @pigsonthewing http://pigsonthewing.org.uk
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On 28 November 2012 14:27, Philippe Beaudette philippe@wikimedia.org wrote:
I'm pretty sure we have an OTRS template about it. :)
I haven't been able to find one in English, that responds to the question above.
-- Andy Mabbett @pigsonthewing http://pigsonthewing.org.uk
wikimedia-l@lists.wikimedia.org