Sue Gardner, 14/04/2010 08:11:
His
first focus will be to work with Wikimedia volunteers to establish and
maintain systems enabling them to provide good service to readers who
have inquiries, complaints and comments. A lot of this will involve
taking existing FAQ material, cleaning it up, and making it publicly
available to readers. That'll involve some writing and synthesizing
work, and also coordinating with volunteers to have material
translated and localized.
«readers who have inquiries, complaints and comments» often write to
OTRS. Will Philippe work also on OTRS? If this is the case, how will his
role be distinct from Cary's?
Nemo