Hi Nemo,
One answer is "Cary's work has overlap with everybody's work."
Seriously: shortly after I arrived at Wikimedia, Cary and I had a conversation about
whether everybody on the staff should coordinate their activities/communications with
Wikimedians through Cary, since Cary's title is Volunteer Coordinator. We quickly
decided that no, that didn't make sense:
Cary can't, and doesn't want to, be a bottleneck for staff working with
volunteers: everybody on the staff needs to be working with all kinds of volunteers, all
the time.
More specifically; yes, Philippe will be working with OTRS with the goal of helping create
and disseminate messaging. I don't think that'll interfere with Cary's work.
If it does, Cary and Philippe will flag it, and we'll figure it out.
Thanks,
Sue
-----Original Message-----
From: "Federico Leva (Nemo)" <nemowiki(a)gmail.com>
Date: Wed, 14 Apr 2010 22:10:23
To: Wikimedia Foundation Mailing List<foundation-l(a)lists.wikimedia.org>
Subject: Re: [Foundation-l] [Announcement] Philippe Beaudette becomes Head
of Reader Relations
Sue Gardner, 14/04/2010 08:11:
His
first focus will be to work with Wikimedia volunteers to establish and
maintain systems enabling them to provide good service to readers who
have inquiries, complaints and comments. A lot of this will involve
taking existing FAQ material, cleaning it up, and making it publicly
available to readers. That'll involve some writing and synthesizing
work, and also coordinating with volunteers to have material
translated and localized.
«readers who have inquiries, complaints and comments» often write to
OTRS. Will Philippe work also on OTRS? If this is the case, how will his
role be distinct from Cary's?
Nemo
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