The KPIS is not only quantitave measures.
For instance an anonymous survey may measure the level of satisfaction of
people and it's more qualitative.
The simplicity of KPIS is to agree (all parties) about the indicators and
to cut off discussions about success/insuccess.
Something can be a success for someone an insuccess for another one.
They are indicators and not only measures.
Kind regards
Il 29/Feb/2016 14:58, "Brion Vibber" <bvibber(a)wikimedia.org> ha scritto:
On Feb 29, 2016 3:13 AM, "Ilario Valdelli"
<valdelli(a)gmail.com
<javascript:_e(%7B%7D,'cvml','valdelli@gmail.com');>> wrote:
Hi,
in my opinion there is no need to differentiate and to clarify what
"high-tech" means.
The real problem is to define the KPIs (key performance indicators) and a
balanced relation of those indicators.
A corporation can be a high-tech corporation and take care of the comfort
of all stakeholders without problems, the big deal is to find this
balanced
relation.
I too like measuring things, but I think we can't just measure people and
expect that's going to create a healthy productive environment for staff
and volunteers. I think you have to talk and listen to people to do that.
Rant time:
It's great to track measurable things to engage in a feedback loop for
whether we're accomplishing our goals, but the measures are always limited
in what they tell you; at best they're proxies for the information you
really wanted -- such as "page views" when we want to know "how many
people
are learning and improving their lives through Wikipedia?" or active editor
counts when we want to know "do we have a strong, healthy volunteer
workforce?"
It's very common for such feedback loops to fail dramatically when you
optimize for the measurement instead of for your actual goals...
Focusing on KPIs is how people die in hospitals (because the sickest people
don't get risky surgery to keep post-op survival rates up) or schools with
at-risk children get defunded here in the US (schools whose students
get low standardized testing results are punished under the "No Child Left
Behind" law of 2001).
This link came up in some discussions off list, and aligns with my
concerns:
http://www.the-american-interest.com/2015/08/03/the-costs-of-accountability/
-- brion
Kind regards
On Tue, Feb 23, 2016 at 10:29 PM, Brion Vibber <bvibber(a)wikimedia.org
<javascript:_e(%7B%7D,'cvml','bvibber@wikimedia.org');>>
wrote:
> I think there are many different interpretations of what it means to
"be
a
> high-tech organization", which makes it
a difficult label to base
arguments
> around; readers will interpret it very
differently depending on their
> personal experiences and biases.
>
> One view might concentrate on notions of "innovation",
"excellence", or
> "return on investment" achieved through super-smart people creating
unique
> technology -- this view associates
"high-tech" with success,
competitive
> advantage, brand awareness/marketshare, and
money (profit for
traditional
> corporations, or investment in the mission
for non-profits).
>
> Another view might concentrate on other features considered common to
> "high-tech" companies such as toxic work environments, lack of
diversity,
> overemphasis on engineering versus other
disciplines, disconnection
from
> users' needs, and a laser-focus on
achieving profits at the expense of
> long-term thinking. This view associates "high-tech" with social and
> economic inequality and exploitation of employees and users for their
labor
> & attention to the detriment of their
physical and emotional health.
>
> And there are many, much subtler connotations to be found in between.
>
>
> I believe a high-tech organization should invest in smart people
creating
> unique technology. But I also think it
should invest in people, period.
> Staff and volunteers must be cultivated and supported -- that's how
loyalty
> and passion are developed, and I believe
they pay dividends in
productivity
> and recruitment.
>
> Absolutely Wikimedia Foundation needs to build better technologies --
> technologies to serve the needs of our editors, our readers, our
> photographers, our citation reviewers, etc. This means Wikimedia
Foundation
> needs a good relationship with those people
to research, brainstorm,
plan,
> develop, test, redevelop, retest, and roll
out software successfully.
The
> people who represent Wikimedia Foundation in
those relationships are
its
> staff, so it's important for management
to support them in their work
and
> help them succeed.
>
> It is my sincere hope that when the current crises are resolved, that
the
> Board of Trustees and the executive can
agree on at least this much as
a
> shared vision for the Foundation.
>
> -- brion
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--
Ilario Valdelli
Wikimedia CH
Verein zur Förderung Freien Wissens
Association pour l’avancement des connaissances libre
Associazione per il sostegno alla conoscenza libera
Switzerland - 8008 Zürich
Wikipedia: Ilario <https://meta.wikimedia.org/wiki/User:Ilario>
Skype: valdelli
Tel: +41764821371
http://www.wikimedia.ch
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