On Mon, 6 Jul 2020 at 18:52, Jonatan Svensson Glad
<gladjonatan(a)outlook.com> wrote:
1. what are OTRS' rules and policies?
I’m unable to answer this due to the Confidentiality Agreement all OTRS agents sign.
So who is able to answer it?
I believe OTRS falls under the Communications
committee’s purview,
There is nothing sayng so on
https://meta.wikimedia.org/wiki/Communications_committee
and perhaps T&S.
...nor on
https://meta.wikimedia.org/wiki/Trust_and_Safety
--
Andy Mabbett
@pigsonthewing
http://pigsonthewing.org.uk