On Mon, May 2, 2016 at 2:21 AM, Fæ <faewik(a)gmail.com> wrote:
[...]
With regard to "[the WMF board] delivering services that are of a high
> quality", all the metrics that the WMF report show the opposite. The
> WMF consistently fail to meet the performance targets they set for
> themselves, as you can see from the most recent quarterly report, they
> "missed", i.e. "failed", 35% of all their objectives.[3] In the
Retail
> & Telecoms businesses I have worked in, a pattern of poor performance
> like this would see speedy major investment in change and improvement,
> including major changes at the board level.
[...]
> 3.
>
https://meta.wikimedia.org/w/index.php?title=File:Wikimedia_Foundation_Quar…
The explanation for this, is at the top of
https://meta.wikimedia.org/wiki/WMF_Metrics_and_activities_meetings/Quarter…
: "NB: In a mature 90-day goalsetting process, the “sweet spot” is for
about 75% of goals to be a success. Organizations that are meeting 100% of
their goals are not typically setting aggressive goals."
Note that partial successes are not also represented, if one just checks
the overview result; it's a simple binary system. See the textual notes for
details about partial successes within individual goals.
Plus, not reaching that 75% target of completely-successful goals, is
perhaps also attributable to the intense and widespread stress of that time
period...
Hope that helps.