On Mon, May 2, 2016 at 2:21 AM, Fæ faewik@gmail.com wrote:
[...]
With regard to "[the WMF board] delivering services that are of a high
quality", all the metrics that the WMF report show the opposite. The WMF consistently fail to meet the performance targets they set for themselves, as you can see from the most recent quarterly report, they "missed", i.e. "failed", 35% of all their objectives.[3] In the Retail & Telecoms businesses I have worked in, a pattern of poor performance like this would see speedy major investment in change and improvement, including major changes at the board level. [...] 3. https://meta.wikimedia.org/w/index.php?title=File:Wikimedia_Foundation_Quart...
The explanation for this, is at the top of https://meta.wikimedia.org/wiki/WMF_Metrics_and_activities_meetings/Quarterl... : "NB: In a mature 90-day goalsetting process, the “sweet spot” is for about 75% of goals to be a success. Organizations that are meeting 100% of their goals are not typically setting aggressive goals." Note that partial successes are not also represented, if one just checks the overview result; it's a simple binary system. See the textual notes for details about partial successes within individual goals. Plus, not reaching that 75% target of completely-successful goals, is perhaps also attributable to the intense and widespread stress of that time period... Hope that helps.