Hiya -
I asked Danese, who is currently buried under about 20 pounds of stuff after coming back from Wikimania, to further describe the stakeholder database. Her response is:
Sue has a vision for a single master database that tracks our interactions with movement participants. It is intended to help us better respond to requests from individuals by joining all the info we have from prior interactions with that person. This will be particularly important as we grow the staff, because current onboarding time requires long "buddy system" pairings with existing staff to teach how to best interact. So for instance, if you have had a Wikipedia account since 2005, have made enough edits to become, say, an Admin, have uploaded 100 images to Commons, have been a donor every year and have responded helpfully to many OTRS requests, there should be a quick way for a new staffer to learn those facts. All of this information is available to the staff now, just not in an aggregated place.
Danese
On Jul 15, 2010, at 12:41 PM, Excirial wrote:
I have gone trough the report, and immediately noted the extremely strong growth of the foundation in terms of personal (Nearly doubling the amount two years in a row). Generally i am not a fan of such fast growth as it often leads to bloating; but seeing the the rest of the plan looks fine i presume i am just viewing things to black and white.
One particular detail in the "Top Spending Increases, continued" section raised some question marks for me though. There is a 2.6 million dollar increase in the "Other tech staffing and stakeholder database" category. I can understand the 10 new tech position and the annualization of existing tech salaries paid by this increase, but what role will the stakeholder database have? The description, "development of a database to track relationships with all stakeholders including readers, editors, donors, other volunteers, etc." is rather vague and includes no real indication as to its purpose. What exactly will it track, and what will the information be used for? Since there are so many editors on-wiki i doubt that this will be used as a full-fledged CRM (customer relationship management) system used to track literally everything. All i can imagine is that it could track top level community issues such as flagged revisions or OTRS complains.
Anyone who has some more information on this system? I'm quite interested to be honest.
Kind regards, ~Excirial
On Thu, Jul 15, 2010 at 8:20 PM, Oliver Keyes scire.facias@gmail.comwrote:
Now if we only had some kind of mobile device which could be given to such institutions containing a copy! :P.
On Thu, Jul 15, 2010 at 6:28 PM, Jussi-Ville Heiskanen < cimonavaro@gmail.com
wrote:
Samuel Klein wrote:
Every national and regional library should have a local copy of
Wikimedia.
With a full history dump?
;-)
Yours,
Jussi-Ville Heiskanen
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