All points has been raised here are valid points. We should raise a
discussion on wiki (maybe OTRS talk or Wikimedia Forum). As Amir said all
CU and OS policies are available locally, then why OTRS policies should not
be there.
Regards,
ZI Jony
On Tue, Jul 7, 2020, 12:47 PM Tomasz Ganicz <polimerek(a)gmail.com> wrote:
pon., 6 lip 2020 o 19:52 Jonatan Svensson Glad
<gladjonatan(a)outlook.com>
napisał(a):
Some quick non-answer (better knows as
!answers):
1. what are OTRS' rules and policies?
I’m unable to answer this due to the Confidentiality Agreement all OTRS
agents sign. <https://phabricator.wikimedia.org/L45> Any and all
information on the OTRS wiki is private. OTRS wiki is used as a private
workspace restricted to Wikimedia Foundation staff, chapter
representatives, and Volunteer Response Team members, and is is strictly
confidential.
Well, please do not create conspiracy theories... Actually, as far as I
understand my role as an OTRS volunteer - there are no any special rules
for OTRS except some technical, civility aspects and confidentiality of
mailing with individuals - as OTRS volunteers generally should simply
follow local wiki policies when answering questions, and in case of
permission cases - general copyright policies of Commons and local wikis.
WIth copyright policies on Commons - there is a problem of its complexity -
and there are cases when there is no easy answer. Anyway - copyright
related decisions of OTRS volunteers on Commons are screened from time to
time by Commons admins having access to OTRS.
Regarding privacy issues - OTRS volunteers can be reported to the Ombudsman
Commission and during my serving in this Commision there were cases related
to OTRS.
--
Tomek "Polimerek" Ganicz
http://pl.wikimedia.org/wiki/User:Polimerek
http://www.ganicz.pl/poli/
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