On 1/30/22 21:14, Luis Villa wrote:
(2) What mechanisms was/is the board using to measure
health? For example, in 2015 we did an employee engagement survey only
when morale had already plummeted over a cliff; the board never asked
for one. Should it have? If not, what should it have been doing instead?
(The way it did listen to staff—anonymous backchannels available only to
certain staff—was… honestly not ideal. I understand that the HR team now
does regular engagement surveys; no idea if those are reported to the
board’s Talent and Culture Committee?)
This is no longer the case, no survey was held in 2021 and AIUI the 2020
results were significantly delayed and not properly/fully released to staff.
I'm not aware of any significant improvements to the board<-->staff
communication channels either. The board promised staff an ombudsperson
back during the 2015-era drama that never materialized despite staff
repeatedly asking for it. Given today's circumstances and problems, I
would expect that such an ombudsperson would need to be elected/selected
by staff, not the board/management.