On Thu, Jul 21, 2011 at 5:41 PM, Thomas Morton <morton.thomas(a)googlemail.com
The part of our audience that would need the Q&A is not the same as, say,
OpenStreetMap. There you have people using the tool that need a forum to
for help and advice. This we already have in a fairly effective form;
discussion and project pages -
OpenStreetMap also has a wiki, with extensive project pages, that's been in
use for many years for documentation and help resources.
But, the OSM wiki didn't work well as a help system and think the WIkipedia
help pages are even more complex, difficult to search, and not really
helpful for newbies.
and the people needing that Q&A will get
better help that way.Tom
I think a clean, easy-to-use help Q&A site is badly needed for Wikimedia
projects. I would like to see it located at help.wikimedia.org
In an ideal world, it would have single login (w/ Wikipedia), if possible,
and maybe integrated some with OTRS (e.g. "Need more help? Contact us")
and/or chat help (e.g. #wikipedia-en-help) with a seamless, easy
I think sending people offsite for help is a step in the wrong direction
towards making Wikipedia easier to use.
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