On Thu, Jul 21, 2011 at 5:41 PM, Thomas Morton <morton.thomas@googlemail.com
wrote:
The part of our audience that would need the Q&A is not the same as, say, OpenStreetMap. There you have people using the tool that need a forum to ask for help and advice. This we already have in a fairly effective form; discussion and project pages -
OpenStreetMap also has a wiki, with extensive project pages, that's been in use for many years for documentation and help resources.
But, the OSM wiki didn't work well as a help system and think the WIkipedia help pages are even more complex, difficult to search, and not really helpful for newbies.
and the people needing that Q&A will get better help that way.Tom
I think a clean, easy-to-use help Q&A site is badly needed for Wikimedia projects. I would like to see it located at help.wikimedia.org or help.en.wikimedia.org or something...
In an ideal world, it would have single login (w/ Wikipedia), if possible, and maybe integrated some with OTRS (e.g. "Need more help? Contact us") and/or chat help (e.g. #wikipedia-en-help) with a seamless, easy experience.
I think sending people offsite for help is a step in the wrong direction towards making Wikipedia easier to use.
Cheers, Katie
foundation-l mailing list foundation-l@lists.wikimedia.org Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/foundation-l