I don't think OTRS is quite suited for that issue. As a former OTRS volunteer, I can say personally that if OTRS *were* expanded to such a role, they would need additional help. We can't even cut down the backlog on permissions requests (mostly permissions-de...), much less take on the job of coordinating /ALL/ contact between the board and the world.
However, as Florence mentioned, the WikiCouncil is suited to better facilitate this project<->project and board<->all projects communication gap.
Chad
On Jan 9, 2008 10:12 PM, Andrew Whitworth wknight8111@gmail.com wrote:
On Jan 9, 2008 9:58 PM, Aphaia aphaia@gmail.com wrote:
In general, if you have not got into an organization, you may miss even the possibility there would be several contact points. If my washing machine broke (and alas it is really broken), I don't try to find who is the best contact, but simply call one sole phone number they provide their customers.
Funneling all comments/questions/complaints directly to the board would be a disaster. maybe what's needed is some kind of "contact committee" that could filter out the important stuff from the cruft, and then make certain that the important things are brought to the correct people.
Either that, or we could try to expand OTRS to cover all possible communications to/from the board, although that doesnt seem ideal to me.
--Andrew Whitworth
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