I don't think OTRS is quite suited for that issue. As a former OTRS volunteer,
I can say personally that if OTRS *were* expanded to such a role, they would
need additional help. We can't even cut down the backlog on permissions
requests (mostly permissions-de...), much less take on the job of coordinating
/ALL/ contact between the board and the world.
However, as Florence mentioned, the WikiCouncil is suited to better facilitate
this project<->project and board<->all projects communication gap.
Chad
On Jan 9, 2008 10:12 PM, Andrew Whitworth <wknight8111(a)gmail.com> wrote:
On Jan 9, 2008 9:58 PM, Aphaia
<aphaia(a)gmail.com> wrote:
In general, if you have not got into an
organization, you may miss
even the possibility there would be several contact points. If my
washing machine broke (and alas it is really broken), I don't try to
find who is the best contact, but simply call one sole phone number
they provide their customers.
Funneling all comments/questions/complaints directly to the board
would be a disaster. maybe what's needed is some kind of "contact
committee" that could filter out the important stuff from the cruft,
and then make certain that the important things are brought to the
correct people.
Either that, or we could try to expand OTRS to cover all possible
communications to/from the board, although that doesnt seem ideal to
me.
--Andrew Whitworth
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