2012/4/23 Delphine Ménard
<notafishz(a)gmail.com>om>:
Top posting.
This is getting a bit ridiculous. Frankly, while I see the need for
*some* statistics, I don't see how the number of emails exchanged is
in any kind of way relevant to the work this ombudsmen commission, for
one. Seriously, if they solve a case with 2 emails or 200, I couldn't
care less. Second, I understand Thomas' reluctance to skim through 600
emails to give a report that was not part of his mandate in the first
place, if I am not mistaken.
I am very surprised that it would require going through 600 emails to
find out how many cases the OC has dealt with over the past year. If
they don't have that information somewhere, then they can't have been
doing a good job. There is no way they can do their job properly
without knowing what cases they've received...
I don't think your correlation is correct. Simply because they have not
maintained a list of case dispositions (not required or expected to this
point, and more particularly very difficult to do when there's no
confidential place for them to retain it) does not mean that they have
failed to do the job properly.
I note the plan to create accesses to CRMs for "community" uses in Q3 of
the draft Engineering annual plan. I'd encourage the Ombudsman Committee
to ask that they be put at the front of the line for access to this
software.
Risker/Anne