Hi Garfield,
Thanks for the clarification. It's surprising to me that posting a bank account number could lead to fraud - the bank systems are supposed to be robust enough for that. I know that all charities in the Netherlands post this number on their website - maybe it could be worth while to reach out and see if switching banks might improve the security, if Citibank didn't fix it themselves? (There is little relevancy of security to 'IBAN' itself of course, which is merely a bank account number. I'm assuming you're referring to what people can do using that number to get access in the bank).
Anyway, best of luck with fixing the underlying problem!
Best, Lodewijk
On Sat, Nov 29, 2014 at 12:13 AM, Garfield Byrd gbyrd@wikimedia.org wrote:
Lodewijk,
IBAN and bank account information is sent out upon request due to the level of attempted bank fraud when the account information was posted on the website.
I can review with our bank to see if IBAN security and fraud protection has improved so that we can publicly post our IBAN number.
Regards,
Garfield
On Mon, Nov 17, 2014 at 1:16 PM, Lodewijk lodewijk@effeietsanders.org wrote:
Hi Patricia,
Thanks for telling that the iDEAL will be back soon. I don't quite understand from your answer why you add the increased hurdle of emailing the team for the IBAN though. Am I overlooking something?
Best, Lodewijk
On Mon, Nov 17, 2014 at 10:06 PM, Patricia Pena ppena@wikimedia.org wrote:
Hi Lodewijk,
Currently IDEAL is temporarily down on our pages (it went into
maintenance
mode after our annual campaign), but should be back up soon :) We know the importance of this method for Dutch donors and have supported this option since we started fundraising in the NL. We also support offline
bank
transfer (IBAN) and donors can get the account number with our Donor Services team.
We had an extremely successful Fundraising campaign this year, and
there
will be some great mobile optimization coming up in the next few
months,
which will allow mobile donors to complete their donations in a much
faster
and easier way.
Thanks! Pats
On Mon, Nov 17, 2014 at 11:28 AM, Lodewijk <
lodewijk@effeietsanders.org>
wrote:
A while back now, the chapters were no longer allowed to fundraise,
because
the Wikimedia Foundation argued they would be better able to do this.
At
the time, this sounded somewhat reasonable. However, since then,
there
have
been some disturbing developments - at least for Dutch donors.
No longer it is possible to pay electronically (iDEAL, one of the
most
common methods is no longer supported - 'electronic banking' simply
refers
you back to the credit card page) or even via regular bank transfer
(using
an IBAN) in the Netherlands. The donation page <
https://donate.wikimedia.org/w/index.php?title=Special:FundraiserLandingPage...
only allows credit card and paypal, and the 'other ways to give' simply
sends
you to the helpdesk if you want to make a bank transfer payment.
What is the reasoning behind this? Have bank transfers become a legal swamp? Are there statistics suggesting that this method was no longer required by donors? Did the European bank account somehow get
temporarily
suspended?
If it has become so hard to donate, maybe it makes more sense to send
the
donors to the local chapter pages where they can actually donate in
the
local suitable methods (in this case, Wikimedia Netherlands offers
both
iDEAL and IBAN http://www.wikimedia.nl/pagina/doneren-aan-wikimedia-nederland).
One of the Dutch OTRS team members asked for elaboration, but didn't
quite
get a satisfying answer. I hope this is a temporary situation, and
that
this threshold will be removed again. It would be sad if we go
through
all
kind of trouble to enable long tail methods like bitcoin, but skip
bank
transfer...
Best,
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