Hi,
It seems the WMF is going through another crisis of institutional memory, with the T&S team taking center stage. It's not really important what they did wrong, it's minor compared with other faux-pas they did in the past.
I was wondering though if the organization as a whole has learned anything from major crisis in the past and if there is a formal way of passing to newcomers information such as when and how to contact communities, what's the difference between a wiki, a community and an affiliate etc.?
Strainu