This is a brava step to the end of the whole wikipedia project. More and
more mystery less and less truthfulness more and more disillusioned
editor.
On Fri, Jul 17, 2020 at 6:20 PM Pete Forsyth <peteforsyth(a)gmail.com> wrote:
On Fri, Jul 17, 2020 at 4:17 AM Andy Mabbett
<andy(a)pigsonthewing.org.uk>
wrote:
On Fri, 17 Jul 2020 at 02:47, Pete Forsyth
<peteforsyth(a)gmail.com>
wrote:
We would be better off if
there were clearly articulated, published policies for OTRS
Indeed.
Glad we agree on this central point! I think if we can stick to mapping out
a path that would get us to this, we can have. aproductive discussion.
I think Andy wants to hold somebody responsible
for the
absence of those things
You are mistaken; and I have complained previously in this thread and
in the on-wiki discussion about other people attempting to ascribe to
me motives or intentions that are not mine.
I am unsure why this happens, why people are so bad at it, or what
purpose it is supposed to achieve.
Please do not do so.
My apologies. I will be more careful about it going forward. Since it seems
that multiple people are misunderstanding you on this point, I wonder
whether there's anything you could do to express your views on this point
more clearly.
But I would very much support an effort to draft,
review, and publish
policies and procedures going forward.
This is the wrong order; we /first/ need OTRS (or whoever oversees
OTRS, though five months after asking, we still don't know who that
is, if anyone) to publish its existing policies etc; then we can
review them; then we can, if necessary, draft and propose changes or
additions. And report any instances where OTRS agents are not acting
within them.
I don't disagree -- the order you describe would be optimal. But it's not
in your control, it's not in my control, and I haven't seen anybody who has
access to that information commit to taking the first steps. So, it seems
worthwhile to discuss alternate ways to get to a goal that (I think)
everybody would support. Even if they're a little messy or less than
optimal. To me, the outcome is far more important than a perfect process.
For what it's worth, I was an OTRS agent for
several years; but,
precisely
because of the absence of policies
This was presumably historical, because we have been told that there
are (now) polices, but they are (partly, perhaps mostly) on a
non-public wiki.
Let me clarify -- I didn't say there were no policies at all, but that the
absence of certain policies made it specifically challenging for me. If
memory serves, there were a few policy pages on the OTRS wiki, but not as
much detail as I would have liked to see, and there were transparency and
trust issues within the OTRS world (between agents and OTRS admins) as
well, which made internal discussion there challenging too.
-Pete
--
[[User:Peteforsyth]]
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