Right, I wasn't clear. I was thinking it would be strange if the chapter
members took no action, as members (even forwarding a complaint to OTRS),
and the only explanation I had for that was the legal danger in appearing to
take responsibility on behalf of the chapter. As long as they forward the
complaint to the correct queue, as Marco says, then I think they are
fulfilling their responsibility *as a chapter.* Whether it might have been
prudent for an individual in the chapter to take action as an individual,
depends on the legal ramifications.