On Tue, 7 Jul 2020 at 07:46, Tomasz Ganicz <polimerek(a)gmail.com> wrote:
> I’m unable to answer this due to the
Confidentiality Agreement all OTRS
> agents sign.
Well, please do not create conspiracy theories...
It's not a conspiracy theory if there is evidence of a conspiracy.
Actually, as far as I understand my role as an OTRS
volunteer - there
are no any special rules for OTRS except some technical, civility
aspects and confidentiality of mailing with individuals
No special rules, apart from [list of special rules]?
Regarding privacy issues - OTRS volunteers can be
reported to the Ombudsman
Commission and during my serving in this Commision there were cases related
to OTRS.
Indeed - but I'm not asking about just privacy issues.
--
Andy Mabbett
@pigsonthewing
http://pigsonthewing.org.uk