On Mon, 6 Jul 2020 at 19:52, Jonatan Svensson Glad <gladjonatan(a)outlook.com>
wrote:
8. if an individual has been acting contrary to
policy, what is the
process for reviewing and if necessary overturning their past actions
(including contacting and apologising to their correspondents)?
I’m unable to answer this due to the Confidentiality Agreement all OTRS
agents sign.
I recall one experience with OTRS in which I've received this brief answer:
Report them to ANI and hope you're not *hit in the
face with a boomerang*.
Yours sincerely, ...
The individual did not apologize in further correspondence and I haven't
thought about contacting OTRS since then.
Aron