pon., 6 lip 2020 o 19:52 Jonatan Svensson Glad <gladjonatan(a)outlook.com>
napisał(a):
Some quick non-answer (better knows as !answers):
1. what are OTRS' rules and policies?
I’m unable to answer this due to the Confidentiality Agreement all OTRS
agents sign. <https://phabricator.wikimedia.org/L45> Any and all
information on the OTRS wiki is private. OTRS wiki is used as a private
workspace restricted to Wikimedia Foundation staff, chapter
representatives, and Volunteer Response Team members, and is is strictly
confidential.
Well, please do not create conspiracy theories... Actually, as far as I
understand my role as an OTRS volunteer - there are no any special rules
for OTRS except some technical, civility aspects and confidentiality of
mailing with individuals - as OTRS volunteers generally should simply
follow local wiki policies when answering questions, and in case of
permission cases - general copyright policies of Commons and local wikis.
WIth copyright policies on Commons - there is a problem of its complexity -
and there are cases when there is no easy answer. Anyway - copyright
related decisions of OTRS volunteers on Commons are screened from time to
time by Commons admins having access to OTRS.
Regarding privacy issues - OTRS volunteers can be reported to the Ombudsman
Commission and during my serving in this Commision there were cases related
to OTRS.
--
Tomek "Polimerek" Ganicz
http://pl.wikimedia.org/wiki/User:Polimerek
http://www.ganicz.pl/poli/