Hi everyone,
Some teams from the 'early days' have been using OTRS
<https://en.wikipedia.org/wiki/OTRS>, now VRTS, to handle incoming emails
for their Wiki Loves Monuments competition. VRTS is a closed email system
that allows multiple 'agents' access to the incoming emails sent to one
email address, and to process these emails as a team. Wikimedia project
volunteers also use VRTS to answer emails from readers, they are
called the Volunteer
Response Team
<https://en.wikipedia.org/wiki/Wikipedia:Volunteer_Response_Team>, and have
queues and agents in several languages.
Because these WLM-related queues had become inactive and seemingly
abandoned, and received only spam, all WLX-queues were closed last January.
I have now started a procedure on the VRT-wiki to open up the general
WLM-queue for the international team, since our email address is connected
to our queue, and we need to have access to the email address for obvious
reasons.
As far as I can see, there has been no consultation of the people working
on WLX-competitions (so also Wiki Loves Earth, for instance) and therefore
wanted to notify those that had a queue in the past and also might want to
have their queue restored.
For those of you that have access to the closed vrt-wiki, my request can be
found here
<https://vrt-wiki.wikimedia.org/wiki/Administrator_requests#Re-opening_wlx-queues>.
Please join the conversation if the same situation applies to you
If you have moved on to a different system for receiving and sending email
about Wiki Loves Monuments and are not using VRTS as a platform anymore, or
never used VRTS for WLM, no action is needed.
Best,
Ciell
[image: Screenshot 2022-01-31 at 19-32-25 List of queues - VRT Wiki(1).png]
