On Mon, Jun 30, 2014 at 2:32 PM, Steven Walling steven.walling@gmail.com wrote:
Hi Patricio,
I have a question about something in the "software development" portion of the FDC recommendations regarding the Wikimedia Foundation proposal.
In that, it says "The effectiveness of persona-based strategy for the identification of user needs and prioritization is not clear, as no evaluation of this has been done after the roll-out of Mobile apps. It is suggested that the software team assesses the effectiveness of its processes, tools, team by an appropriate mix of surveys, and use of experts in the field and take corrective action to address the gaps."
Which mobile apps are you referring to?
This passage seemed to lack sufficient detail to explain what was being commented on, and why. Many teams have used user-centered design tools like personas, user stories, and usability testing. Not all of them are used in the same way, and we don't use a single "one size fits all" approach to gathering user needs since every product tends to target different kinds of users (mobile vs desktop, readers vs new editors vs existing editors, and so on). In this regard, the feedback is somewhat confusing and not very actionable.
Phoebe reminded me off list (thanks!) that the FDC recommendation link has actually been posted before, and as the Board liason Patricio can't necessarily answer this question. I'll just post this on the Talk page. Sorry for any confusion. :)
Steven