How’d we do in our strive for operational excellence last month? Read on to find out!

Or read on Phabricator at https://phabricator.wikimedia.org/phame/post/view/213/

📈 Incidents

2 documented incidents in October. [1] Historically, that's just below the median of 3 for this time of year. [3]

Learn about recent incidents at Incident documentation https://wikitech.wikimedia.org/wiki/Incident_documentation on Wikitech, or Preventive measures https://phabricator.wikimedia.org/project/view/4758/ in Phabricator.

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📊 Trends

Figure 1, Figure 2: Unresolved error reports stacked by month. https://phabricator.wikimedia.org/phame/post/view/213/production_excellence_25_october_2020/#trends

Month-over-month plots based on spreadsheet data. [5]

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📖 Outstanding errors

Take a look at the workboard and look for tasks that could use your help. → https://phabricator.wikimedia.org/tag/wikimedia-production-error/

Summary over recent months:

- ⚠️ July 2019 (3 of 18 tasks): One task closed. - ⚠️ August 2019 (1 of 14 tasks): *no change*. - ⚠️ September 2019 (3 of 12 tasks): *no change*. - ⚠️ October 2019 (5 of 12 tasks): One task closed. - ⚠️ November 2019 (1 of 5 tasks): Two tasks closed. - December (3 of 9 tasks left), *no change*. - January 2020 (4 of 7 tasks left), *no change*. - February (2 of 7 tasks left), *no change*. - March (2 of 2 tasks left), *no change*. - April (9 of 14 tasks left): One task closed. - May (7 of 14 tasks left): *no change*. - June (7 of 14 tasks left): *no change*. - July 2020 (9 of 24 new tasks https://phabricator.wikimedia.org/maniphest/query/s__D8Kd0xuQH/#R): One task closed. - August 2020 (26 of 53 new tasks https://phabricator.wikimedia.org/maniphest/query/hu1yhWu4sXkP/#R): Five tasks closed. - September 2020 (15 of 33 new tasks https://phabricator.wikimedia.org/maniphest/query/CGFQViLShnOY/#R): Two tasks closed. - *October 2020*: 45 of 69 new tasks https://phabricator.wikimedia.org/maniphest/query/MYnnBybPTYpd/#R survived the month of October and remain open today.

Recent tally 110 as of Excellence #24 https://phabricator.wikimedia.org/phame/post/view/205/production_excellence_24_september_2020/ (23rd Oct). -13 closed of the 110 recent tasks. +45 survived October 2020. 142 as of today, 23rd Nov.

For the on-going month of November, there are 25 new tasks https://phabricator.wikimedia.org/maniphest/query/CkC_VqQq5VC0/#R so far.

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🎉 Thanks!

Thank you to everyone else who helped by reporting, investigating, or resolving problems in Wikimedia production. Thanks!

Until next time,

– Timo Tijhof

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Footnotes:

[1] Incident documentation 2020, Wikitech https://wikitech.wikimedia.org/wiki/Incident_documentation#2019 [2] Open tasks in Wikimedia-prod-error, Phabricator https://phabricator.wikimedia.org/maniphest/query/Fw3RdXt1Sdxp/#R [3] Wikimedia incident stats by Krinkle, CodePen https://codepen.io/Krinkle/full/wbYMZK [4] Month-over-month, Production Excellence (spreadsheet) https://docs.google.com/spreadsheets/d/1tRCh8aB0UYyLlhftvcHvhWH4-e7cF5V01XvRObTVgUI/edit?usp=sharing